Multi-Location Customer Service Specialist
Sherwin-Williams, Chicago, IL, United States
Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, recommend the right solutions, resolve customer concerns and ensure maximum client satisfaction. They also stay up-to-date with product features, maintain high quality and visual standards, and achieve excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.
Preferred Qualifications
High School diploma or GED.
At least one (1) year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Compensation & Benefits
Pay starts at $20.25 per hour. Eligible for health (medical, dental, vision) coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and savings benefits, and paid leave—including personal leave, paid parental leave, medical leave, vacation and holidays.
Working Conditions
Full‑time position located at Store #1259, 2070 N Clybourn Ave, Chicago, IL 60614. 20% of time assisting with covering hours at Bucktown Store 3457.
EEO Statement
Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, recommend the right solutions, resolve customer concerns and ensure maximum client satisfaction. They also stay up-to-date with product features, maintain high quality and visual standards, and achieve excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.
Preferred Qualifications
High School diploma or GED.
At least one (1) year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Compensation & Benefits
Pay starts at $20.25 per hour. Eligible for health (medical, dental, vision) coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and savings benefits, and paid leave—including personal leave, paid parental leave, medical leave, vacation and holidays.
Working Conditions
Full‑time position located at Store #1259, 2070 N Clybourn Ave, Chicago, IL 60614. 20% of time assisting with covering hours at Bucktown Store 3457.
EEO Statement
Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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