Service Advisor
Tom Wood Automotive, Whitestown, IN, United States
Service Advisor
Position currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.
Schedule
Monday‑Friday: 8:00 AM – 6:00 PM; Saturday: 8:00 AM – 3:00 PM
What We Offer
Paid Time Off (PTO) & Vacation
Paid Holidays
Medical, Dental & Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Career Advancement Opportunities
What You’ll Do
Customer Experience & Communication
Deliver a warm, professional, concierge-level greeting to every client
Actively listen to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build long-term customer relationships to encourage loyalty and repeat business
Service & Repair Coordination
Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly and confidently
Sales & Performance
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining honesty, transparency, and trust
Promote dealership programs, warranties, and service packages
Qualifications
Previous Automotive Service Advisor experience required
Strong knowledge of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional appearance and demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record
Employment Requirements
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening
Equal Opportunity Employer Statement
Tom Wood Group is an Equal Opportunity Employer.
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Position currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.
Schedule
Monday‑Friday: 8:00 AM – 6:00 PM; Saturday: 8:00 AM – 3:00 PM
What We Offer
Paid Time Off (PTO) & Vacation
Paid Holidays
Medical, Dental & Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Career Advancement Opportunities
What You’ll Do
Customer Experience & Communication
Deliver a warm, professional, concierge-level greeting to every client
Actively listen to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build long-term customer relationships to encourage loyalty and repeat business
Service & Repair Coordination
Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly and confidently
Sales & Performance
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining honesty, transparency, and trust
Promote dealership programs, warranties, and service packages
Qualifications
Previous Automotive Service Advisor experience required
Strong knowledge of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional appearance and demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record
Employment Requirements
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening
Equal Opportunity Employer Statement
Tom Wood Group is an Equal Opportunity Employer.
#J-18808-Ljbffr