Air Logistics Customer Care Manager
Kuehne+Nagel, Charlotte, NC, United States
It’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
Manage account ownership to ensure the most efficient allocation within the team, as well as ongoing portfolio management.
Ensure the team's active involvement with customer implementations, and drive awareness and encouragement of usage of customer‑facing digital solutions.
With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations, while ensuring regulatory and compliance adherence.
Lead a strong focus on shipment monitoring and proactive customer communication, and effectively manage customer feedback, complaints and escalations, ensuring swift corrective actions.
Manage and develop customer growth and stay on top of customer retention.
Drive maximisation of profitability with a high focus on spot quotation execution and fast response time, upselling and promoting Kuehne+Nagel products, ongoing GP analysis, and liaising with stakeholders responsible for procurement.
What we would like you to bring
Supply Chain Management experience
Air Freight Forwarding / Logistics experience
2‑5 years of experience in Customer Service / Management
2‑5 years of experience in Leadership
Knowledge and experience of freight forwarding, its processes and regulations
Commercial drive and mindset
Team management, empowerment and development
Knowledge of Kuehne+Nagel standard operating model and products
Strong collaboration and communication skills, with the ability to create cross‑team alignment.
Ability to adapt and drive change management.
Customer solutions orientation and conflict resolution.
A constant drive for customer satisfaction in parallel with profitability maximisation.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. The base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors, including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.
Artificial Intelligence (AI) tools may be used to assist in specific process (e.g., screening applications, interview scheduling). These tools analyse information to support decision‑making, but final decisions are made by human reviewers.
Equal Employment Opportunity Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
Manage account ownership to ensure the most efficient allocation within the team, as well as ongoing portfolio management.
Ensure the team's active involvement with customer implementations, and drive awareness and encouragement of usage of customer‑facing digital solutions.
With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations, while ensuring regulatory and compliance adherence.
Lead a strong focus on shipment monitoring and proactive customer communication, and effectively manage customer feedback, complaints and escalations, ensuring swift corrective actions.
Manage and develop customer growth and stay on top of customer retention.
Drive maximisation of profitability with a high focus on spot quotation execution and fast response time, upselling and promoting Kuehne+Nagel products, ongoing GP analysis, and liaising with stakeholders responsible for procurement.
What we would like you to bring
Supply Chain Management experience
Air Freight Forwarding / Logistics experience
2‑5 years of experience in Customer Service / Management
2‑5 years of experience in Leadership
Knowledge and experience of freight forwarding, its processes and regulations
Commercial drive and mindset
Team management, empowerment and development
Knowledge of Kuehne+Nagel standard operating model and products
Strong collaboration and communication skills, with the ability to create cross‑team alignment.
Ability to adapt and drive change management.
Customer solutions orientation and conflict resolution.
A constant drive for customer satisfaction in parallel with profitability maximisation.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. The base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors, including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.
Artificial Intelligence (AI) tools may be used to assist in specific process (e.g., screening applications, interview scheduling). These tools analyse information to support decision‑making, but final decisions are made by human reviewers.
Equal Employment Opportunity Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
#J-18808-Ljbffr