Road Logistics Customer Care Specialist
Kuehne & Nagel Logistics, Inc., Memphis, TN, United States
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You as Road Logistics Customer Care Specialist is to provide exemplary customer service to our customers, clients, and vendors while meeting and exceeding department metricsm with your strong critical thinking and planning ability, flexibility to work in a fast-paced environment and the ability to dive into the details. You will be interacting with other departments within the company.
How you create impact
* With your Expertise Knowledge in LTL, cubic capacity, you will work on LTL and FTL spot quotes
* Determining the best mode based on transit, cost and volume
* Perform daily planning of freight to maximize utilization and profit for our clients
* Process files according to all policies and procedures and strive to meet customers SLAs and KPIs
* Perform solutions for any logistics non-conformities and provide support and assistance to operational teams in task-based matters
* Participate in various initiative in the spirit of continuous process and/or policy improvements
* Knowledge of TMS Load building as well as report building and formatting
* Enter orders, audit, update databases, keeping accurate records of relevant activities
* Analyze data and consider performance modifications and implement improvements
* Comply with all regulations, laws, policies and managing daily communication with clients via email, phone, and EDI to provide updates and resolve queries
* Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
* Monitoring shipment progress to mitigate delays and handling transport discrepancies promptly
What we would like you to bring
* HS Diploma/Bachelor's degree in supply chain management or similar field
* 3+ years of experience in a similar role from Freight Forwarding Industry is preferred
* 2+ years of experience in handling FTL, LTL spot quotes with high volumes is preferred
* Advanced computer skills, including full proficiency with Microsoft Office Suite (Excel)
* Strong attention to detail and organizational skills
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
"Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You as Road Logistics Customer Care Specialist is to provide exemplary customer service to our customers, clients, and vendors while meeting and exceeding department metricsm with your strong critical thinking and planning ability, flexibility to work in a fast-paced environment and the ability to dive into the details. You will be interacting with other departments within the company.
How you create impact
* With your Expertise Knowledge in LTL, cubic capacity, you will work on LTL and FTL spot quotes
* Determining the best mode based on transit, cost and volume
* Perform daily planning of freight to maximize utilization and profit for our clients
* Process files according to all policies and procedures and strive to meet customers SLAs and KPIs
* Perform solutions for any logistics non-conformities and provide support and assistance to operational teams in task-based matters
* Participate in various initiative in the spirit of continuous process and/or policy improvements
* Knowledge of TMS Load building as well as report building and formatting
* Enter orders, audit, update databases, keeping accurate records of relevant activities
* Analyze data and consider performance modifications and implement improvements
* Comply with all regulations, laws, policies and managing daily communication with clients via email, phone, and EDI to provide updates and resolve queries
* Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
* Monitoring shipment progress to mitigate delays and handling transport discrepancies promptly
What we would like you to bring
* HS Diploma/Bachelor's degree in supply chain management or similar field
* 3+ years of experience in a similar role from Freight Forwarding Industry is preferred
* 2+ years of experience in handling FTL, LTL spot quotes with high volumes is preferred
* Advanced computer skills, including full proficiency with Microsoft Office Suite (Excel)
* Strong attention to detail and organizational skills
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
"Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.