Fraud Analyst
LHH, Cincinnati, OH, United States
LHH Recruitment Solutions is recruiting for our client in Blue Ash, Ohio for a Fraud Analyst. This role focuses on investigating high-volume, complex customer disputes and escalated regulatory complaints. The specialist will review cases submitted to state and federal regulators, conduct thorough investigations, and issue well-supported determinations aligned with regulatory requirements and internal policies. This position operates in a high-visibility, high-risk environment and requires strong analytical judgment, attention to detail, and clear written communication.
Key Responsibilities
Investigate complex customer disputes and escalated regulatory complaints from start to finish
Review account activity, supporting documentation, and gathered evidence to assess each case
Make independent, defensible decisions based on regulatory guidance and company policy
Draft clear, accurate, and compliant written responses to regulators and customers
Ensure decisions align with applicable regulations, including Regulation E and UDAAP
Partner with internal teams such as fraud, operations, compliance, and legal to validate findings
Identify trends or recurring issues and escalates potential systemic risks
Manage a high-volume caseload while meeting regulatory deadlines and performance expectations
Maintain confidentiality and data security standards when handling sensitive customer information
Required Skills and Experience
Strong investigative and analytical skills with the ability to assess complex situations
Experience handling customer disputes, investigations, or complex customer service cases
Excellent written communication skills, particularly for formal or regulatory responses
Ability to interpret policies and regulatory requirements and apply them accurately
Strong attention to detail and time management in a high-volume environment
Ability to work independently and exercise sound judgment
Proficiency with Microsoft Word, Excel, and PowerPoint
Preferred Qualifications
Background in dispute resolution, investigations, compliance, audit, or risk management
Experience in financial services, particularly disputes or fraud investigations
Experience responding to regulatory complaints or customer escalations
Working knowledge of banking regulations such as Regulation E and UDAAP
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
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Key Responsibilities
Investigate complex customer disputes and escalated regulatory complaints from start to finish
Review account activity, supporting documentation, and gathered evidence to assess each case
Make independent, defensible decisions based on regulatory guidance and company policy
Draft clear, accurate, and compliant written responses to regulators and customers
Ensure decisions align with applicable regulations, including Regulation E and UDAAP
Partner with internal teams such as fraud, operations, compliance, and legal to validate findings
Identify trends or recurring issues and escalates potential systemic risks
Manage a high-volume caseload while meeting regulatory deadlines and performance expectations
Maintain confidentiality and data security standards when handling sensitive customer information
Required Skills and Experience
Strong investigative and analytical skills with the ability to assess complex situations
Experience handling customer disputes, investigations, or complex customer service cases
Excellent written communication skills, particularly for formal or regulatory responses
Ability to interpret policies and regulatory requirements and apply them accurately
Strong attention to detail and time management in a high-volume environment
Ability to work independently and exercise sound judgment
Proficiency with Microsoft Word, Excel, and PowerPoint
Preferred Qualifications
Background in dispute resolution, investigations, compliance, audit, or risk management
Experience in financial services, particularly disputes or fraud investigations
Experience responding to regulatory complaints or customer escalations
Working knowledge of banking regulations such as Regulation E and UDAAP
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
#J-18808-Ljbffr