Regulatory Analyst I
Acord (association For Cooperative Operations Research And Development), Tallahassee, FL, United States
Regulatory Analyst I
Location: Tallahassee, FL | Salary: $44,000 | Deadline: April 27, 2026
Office of Consumer Assistance
The Office of Consumer Assistance receives, processes, and resolves consumer complaints and informal disputes between customers and utilities. It also provides consumer information, monitors complaints, and identifies emerging trends.
Description of Job Duties
This position assists customers by receiving and processing complaints against regulated utility companies involving quality of service, new or additional services, and the application of rates and charges. Customers also rely on this position to receive opinions and inquiries and provide explanations and information about the Commission and its activities.
Minimum Qualifications
Four years of professional or nonprofessional experience in administrative work, professional regulation, consumer complaint program work, interviewing, business administration, customer or public relations, investigations, insurance, utility engineering, or utility rate analysis.
An associate’s degree from an accredited institution and two years of professional or nonprofessional experience in administrative work and/or professional regulation or a related field; or a bachelor’s degree from an accredited college or university can substitute for the required experience.
Preference for bilingual applicants fluent in Spanish.
Employment Eligibility
Federal law requires all employers to verify the identity and employment eligibility of all persons hired. The Commission participates in E-Verify.
EEO/AA and Accommodation
The state of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the hiring authority.
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Location: Tallahassee, FL | Salary: $44,000 | Deadline: April 27, 2026
Office of Consumer Assistance
The Office of Consumer Assistance receives, processes, and resolves consumer complaints and informal disputes between customers and utilities. It also provides consumer information, monitors complaints, and identifies emerging trends.
Description of Job Duties
This position assists customers by receiving and processing complaints against regulated utility companies involving quality of service, new or additional services, and the application of rates and charges. Customers also rely on this position to receive opinions and inquiries and provide explanations and information about the Commission and its activities.
Minimum Qualifications
Four years of professional or nonprofessional experience in administrative work, professional regulation, consumer complaint program work, interviewing, business administration, customer or public relations, investigations, insurance, utility engineering, or utility rate analysis.
An associate’s degree from an accredited institution and two years of professional or nonprofessional experience in administrative work and/or professional regulation or a related field; or a bachelor’s degree from an accredited college or university can substitute for the required experience.
Preference for bilingual applicants fluent in Spanish.
Employment Eligibility
Federal law requires all employers to verify the identity and employment eligibility of all persons hired. The Commission participates in E-Verify.
EEO/AA and Accommodation
The state of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the hiring authority.
#J-18808-Ljbffr