Operations Analyst-I
TEKsystems, San Francisco, CA, United States
Job Overview
Hybrid Position
Office location - 303 2nd Street, San Francisco, California, 94107, United States
Description
Experience Qualifications - Required 1–3 years of experience in sales operations, growth operations, business operations, consulting, or a closely related field.
Hands‑on experience conducting outbound outreach (email, phone, or both) in a professional context.
Track record of independently analyzing a dataset or process and translating findings into a concrete recommendation.
Experience communicating findings or results to a non‑technical audience (written or verbal).
Preferred: prior experience in a marketplace, SaaS, or platform company with an SMB or restaurant/merchant customer base.
Experience building or optimizing outreach or email sequences in a sales engagement tool.
Experience in consulting, BizOps, or a startup environment where priorities shifted frequently.
Exposure to qualitative research methods – e.g., user interviews, merchant calls, or win/loss analysis.
Experience using AI tools to accelerate operational or analytical workflows.
You'll talk to real merchants, dig into real data, and build real systems that help us scale faster.
The work is varied, fast‑paced, and high‑impact: one day you're analyzing conversion drop‑off in our sales funnel, the next you're on the phone with a merchant understanding why they churned, the next you're building an automated outreach sequence.
Call and email merchants to understand their experience, surface pain points, and gather qualitative signal that doesn't show up in dashboards.
Sales call analysis – Listen to recorded sales calls, tag patterns, and synthesize trends that help the team sharpen positioning and address objections.
Outreach sequence building – Design and execute email sequences in our outreach tooling (we'll train you on the platform; you bring the writing chops and experimentation mindset).
Funnel analysis & opportunity identification – Look at our sales funnel end‑to‑end, find where deals stall or drop, and propose concrete actions to improve conversion at each stage.
Ad hoc analysis & operations – You're comfortable in spreadsheets and can look at a funnel or dataset quickly spot what matters. You don't need a BI tool to tell you something is off.
The work will shift week to week based on what the team needs most. You're energized by that, not frustrated by it.
Nice to Have
Experience in sales ops, growth ops, BizOps, or consulting.
Familiarity with outreach/sales engagement tools (Chorus, Outreach, Salesloft, Apollo, etc.).
Exposure to SMB or restaurant/merchant ecosystems.
Basic data analysis experience.
Familiarity with AI tools e.g. Claude.
Education Requirements
A bachelor’s degree is required.
Skills
Analytical & Technical Proficiency in spreadsheet tools (Excel or Google Sheets), including pivot tables, lookups, and basic formulas.
Ability to read and interpret sales funnel data, conversion metrics, and pipeline reports without needing heavy BI support.
Comfortable structuring and organizing qualitative data into actionable summaries.
Familiarity with CRM systems (Salesforce, HubSpot, or equivalent) and understanding of how pipeline data is structured.
Basic experience with SQL or data querying tools is a plus; not required.
Communication & Writing: Strong written communication skills – you can write a cold outreach email that gets responses and a synthesis doc that gets read.
Comfortable speaking directly with merchants or customers on the phone without heavy scripting.
Able to distill complex findings into a concise, executive‑ready summary.
Clear, direct communicator with teammates; comfortable flagging blockers early.
Operations & Tools: Experience with or ability to quickly learn outreach/sales engagement platforms (Outreach, Salesloft, Apollo, etc.).
Comfortable using call recording and analysis tools (Chorus, Gong, or equivalent) to extract patterns from sales conversations.
Familiarity with AI productivity tools (Claude, ChatGPT, or similar) to accelerate research, drafting, and analysis tasks.
Able to build and manage lightweight workflows, trackers, and documentation independently.
Requirements
1–3 years of professional experience in an analytical, operational, or customer‑facing role (internships and contract work count).
Demonstrated ability to manage independent workstreams with minimal oversight.
Availability for a hybrid schedule with regular presence in our San Francisco office.
Authorized to work in the United States (this is a contract role; no visa sponsorship available).
Reliable internet and phone access for merchant outreach and remote collaboration.
Willingness to work across time zones when needed to support merchant calls or team syncs.
Pay & Benefits
Pay range: $49.18 - $49.18/hr.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Application Deadline
This position is anticipated to close on Apr 27, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr
Hybrid Position
Office location - 303 2nd Street, San Francisco, California, 94107, United States
Description
Experience Qualifications - Required 1–3 years of experience in sales operations, growth operations, business operations, consulting, or a closely related field.
Hands‑on experience conducting outbound outreach (email, phone, or both) in a professional context.
Track record of independently analyzing a dataset or process and translating findings into a concrete recommendation.
Experience communicating findings or results to a non‑technical audience (written or verbal).
Preferred: prior experience in a marketplace, SaaS, or platform company with an SMB or restaurant/merchant customer base.
Experience building or optimizing outreach or email sequences in a sales engagement tool.
Experience in consulting, BizOps, or a startup environment where priorities shifted frequently.
Exposure to qualitative research methods – e.g., user interviews, merchant calls, or win/loss analysis.
Experience using AI tools to accelerate operational or analytical workflows.
You'll talk to real merchants, dig into real data, and build real systems that help us scale faster.
The work is varied, fast‑paced, and high‑impact: one day you're analyzing conversion drop‑off in our sales funnel, the next you're on the phone with a merchant understanding why they churned, the next you're building an automated outreach sequence.
Call and email merchants to understand their experience, surface pain points, and gather qualitative signal that doesn't show up in dashboards.
Sales call analysis – Listen to recorded sales calls, tag patterns, and synthesize trends that help the team sharpen positioning and address objections.
Outreach sequence building – Design and execute email sequences in our outreach tooling (we'll train you on the platform; you bring the writing chops and experimentation mindset).
Funnel analysis & opportunity identification – Look at our sales funnel end‑to‑end, find where deals stall or drop, and propose concrete actions to improve conversion at each stage.
Ad hoc analysis & operations – You're comfortable in spreadsheets and can look at a funnel or dataset quickly spot what matters. You don't need a BI tool to tell you something is off.
The work will shift week to week based on what the team needs most. You're energized by that, not frustrated by it.
Nice to Have
Experience in sales ops, growth ops, BizOps, or consulting.
Familiarity with outreach/sales engagement tools (Chorus, Outreach, Salesloft, Apollo, etc.).
Exposure to SMB or restaurant/merchant ecosystems.
Basic data analysis experience.
Familiarity with AI tools e.g. Claude.
Education Requirements
A bachelor’s degree is required.
Skills
Analytical & Technical Proficiency in spreadsheet tools (Excel or Google Sheets), including pivot tables, lookups, and basic formulas.
Ability to read and interpret sales funnel data, conversion metrics, and pipeline reports without needing heavy BI support.
Comfortable structuring and organizing qualitative data into actionable summaries.
Familiarity with CRM systems (Salesforce, HubSpot, or equivalent) and understanding of how pipeline data is structured.
Basic experience with SQL or data querying tools is a plus; not required.
Communication & Writing: Strong written communication skills – you can write a cold outreach email that gets responses and a synthesis doc that gets read.
Comfortable speaking directly with merchants or customers on the phone without heavy scripting.
Able to distill complex findings into a concise, executive‑ready summary.
Clear, direct communicator with teammates; comfortable flagging blockers early.
Operations & Tools: Experience with or ability to quickly learn outreach/sales engagement platforms (Outreach, Salesloft, Apollo, etc.).
Comfortable using call recording and analysis tools (Chorus, Gong, or equivalent) to extract patterns from sales conversations.
Familiarity with AI productivity tools (Claude, ChatGPT, or similar) to accelerate research, drafting, and analysis tasks.
Able to build and manage lightweight workflows, trackers, and documentation independently.
Requirements
1–3 years of professional experience in an analytical, operational, or customer‑facing role (internships and contract work count).
Demonstrated ability to manage independent workstreams with minimal oversight.
Availability for a hybrid schedule with regular presence in our San Francisco office.
Authorized to work in the United States (this is a contract role; no visa sponsorship available).
Reliable internet and phone access for merchant outreach and remote collaboration.
Willingness to work across time zones when needed to support merchant calls or team syncs.
Pay & Benefits
Pay range: $49.18 - $49.18/hr.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Application Deadline
This position is anticipated to close on Apr 27, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr