Emergency Communications Dispatcher — Public Safety 24/7
COUNTY OF BROWN, Green Bay, WI, United States
JOB REQUIREMENTS: Brown County Public Safety Communications is
recruiting 911 Dispatchers (Telecommunication Operators). We are looking
for highly motivated individuals who want to be part of a team and make
a difference to the responders, community, and visitors of Brown County.
There were just under 80,000 911 calls made to Brown County Dispatch
Center during 2024. While not all constituted an actual emergency, each
was answered by a trained Brown County Team Member. Brown County
provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills: Ability
to handle stressful situations calmly. Ability to think outside the box
to find solutions quickly. Significant experience with computers and
computer keyboards. Integrity, cooperation, and concern for the welfare
of the public and responders. Brown County Public Safety Communications
is 24/7, team members work 10 or 12 hour shifts. Nights, holidays, and
weekends may be required. Shift work is required with mandatory overtime
possible. \*Upon successful completion of training in two training
spots, pay increases to \$26.73/hr (typically within first year of
employment). \*Candidates with previous dispatch experience may be
eligible for a higher pay rate (\$28.34-\$32.07/hr). Essential Duties
Answers and routes telephone calls and messages of emergency and
non-emergency nature to the proper public service agency. Operates at
least one radio dispatch position. Utilizes data input procedure on
multiple keyboard terminals to assure data is properly transmitted to
the computer. Completes electronic incident forms. Maintains
documentation of all communications transmitted and received by radio
into electronic databases. Assures proper routing of incident
information through geographic knowledge of the county. Verifies on
visual screen (video display terminal) with call incident information to
assure data was correctly transmitted. Maintains records and data in
accordance with departmental rules. Routes, transmits and interprets
teletype messages. Testifies at adjudication hearings as necessary.
Performs related functions as assigned. Brown County is an E-Verify
employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of, or the ability to learn, area geography and an awareness
of community events. Knowledge of and ability to utilize a computer and
the required software. Ability to orally communicate effectively and
precisely, both orally and in writing. Ability to operate a keyboard and
telephone equipment. Ability to pass CritiCall test. Ability to
accurately obtain information over the telephone from callers. Ability
to maintain emotional stability in stressful situations. Ability to
comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality. Ability to record
computer data rapidly and accurately. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
familiarize oneself with incidents relating to critical public safety
activities. Ability to understand and follow written and oral
instructions. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
#J-18808-Ljbffr
recruiting 911 Dispatchers (Telecommunication Operators). We are looking
for highly motivated individuals who want to be part of a team and make
a difference to the responders, community, and visitors of Brown County.
There were just under 80,000 911 calls made to Brown County Dispatch
Center during 2024. While not all constituted an actual emergency, each
was answered by a trained Brown County Team Member. Brown County
provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills: Ability
to handle stressful situations calmly. Ability to think outside the box
to find solutions quickly. Significant experience with computers and
computer keyboards. Integrity, cooperation, and concern for the welfare
of the public and responders. Brown County Public Safety Communications
is 24/7, team members work 10 or 12 hour shifts. Nights, holidays, and
weekends may be required. Shift work is required with mandatory overtime
possible. \*Upon successful completion of training in two training
spots, pay increases to \$26.73/hr (typically within first year of
employment). \*Candidates with previous dispatch experience may be
eligible for a higher pay rate (\$28.34-\$32.07/hr). Essential Duties
Answers and routes telephone calls and messages of emergency and
non-emergency nature to the proper public service agency. Operates at
least one radio dispatch position. Utilizes data input procedure on
multiple keyboard terminals to assure data is properly transmitted to
the computer. Completes electronic incident forms. Maintains
documentation of all communications transmitted and received by radio
into electronic databases. Assures proper routing of incident
information through geographic knowledge of the county. Verifies on
visual screen (video display terminal) with call incident information to
assure data was correctly transmitted. Maintains records and data in
accordance with departmental rules. Routes, transmits and interprets
teletype messages. Testifies at adjudication hearings as necessary.
Performs related functions as assigned. Brown County is an E-Verify
employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of, or the ability to learn, area geography and an awareness
of community events. Knowledge of and ability to utilize a computer and
the required software. Ability to orally communicate effectively and
precisely, both orally and in writing. Ability to operate a keyboard and
telephone equipment. Ability to pass CritiCall test. Ability to
accurately obtain information over the telephone from callers. Ability
to maintain emotional stability in stressful situations. Ability to
comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality. Ability to record
computer data rapidly and accurately. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
familiarize oneself with incidents relating to critical public safety
activities. Ability to understand and follow written and oral
instructions. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
#J-18808-Ljbffr