Field Support Specialist
SPS, Seattle, WA, United States
Job Title:
Field Support Specialist/Office Support Specialist
Reports To:
Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it’s managing high‑stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
What You’ll Do
The "Front of House" Ambassador: Provide a 5‑star concierge experience for guests and clients.
Manage lobby flow, security protocols, and global call routing with grace and composure.
Logistics & Mail Mastery: Own the lifecycle of inbound/outbound shipments; master manual and electronic chain‑of‑custody procedures for high‑priority packages.
Production & Reprographics Specialist: Operate high‑end Multi‑Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning; ensure equipment is battle‑ready with proactive maintenance and toner management.
Workplace "Vibe" Management: Keep conference rooms, pantries, and common areas VIP‑ready; manage inventory to ensure supplies are stocked.
Who You Are
Two or more years of experience in office services, hospitality, or logistics.
Comfortable with MS Office and learning proprietary digital systems.
Reliable transportation; mobile and adaptable to travel across regional sites.
Physically active; comfortable on feet, lifting up to 25 lbs (or 50 with a teammate).
Proactive under pressure; finds work during downtime.
The Requirements
Education: High School Diploma or equivalent.
Travel: Reliable transportation; regional travel core part of the role.
Flexibility: Handle same‑day assignments and varying schedules.
Travel
Travel is essential; you will move among SPS sites within your region. Travel distance is predominantly within the assigned region.
Compensation
Pay Range: $21 – $23 USD. Final offer depends on skills, experience, and job‑related factors.
What We Offer
Career Growth: Opportunities to learn new skills.
Learning & Development: Culture of learning.
Recognition Programs across all levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, Paid Time Off.
Note: Benefit offerings may vary per role; inquire with HR for benefits for positions under 30 hours/week.
Vacancy Status
This posting is for an existing vacancy.
Equal Employment Opportunity
SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and other protected statuses.
Reasonable Accommodations
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. Request accommodations as needed.
Use Of Artificial Intelligence (AI)
No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Applicant Interview Policy
Applicants are prohibited from using real‑time AI tools, prompts, scripts, or real‑time assistance (including but not limited to chatbots, AI‑generated responses, or transcription‑based tools) during any and all interviews over any forum or platform.
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Field Support Specialist/Office Support Specialist
Reports To:
Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it’s managing high‑stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
What You’ll Do
The "Front of House" Ambassador: Provide a 5‑star concierge experience for guests and clients.
Manage lobby flow, security protocols, and global call routing with grace and composure.
Logistics & Mail Mastery: Own the lifecycle of inbound/outbound shipments; master manual and electronic chain‑of‑custody procedures for high‑priority packages.
Production & Reprographics Specialist: Operate high‑end Multi‑Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning; ensure equipment is battle‑ready with proactive maintenance and toner management.
Workplace "Vibe" Management: Keep conference rooms, pantries, and common areas VIP‑ready; manage inventory to ensure supplies are stocked.
Who You Are
Two or more years of experience in office services, hospitality, or logistics.
Comfortable with MS Office and learning proprietary digital systems.
Reliable transportation; mobile and adaptable to travel across regional sites.
Physically active; comfortable on feet, lifting up to 25 lbs (or 50 with a teammate).
Proactive under pressure; finds work during downtime.
The Requirements
Education: High School Diploma or equivalent.
Travel: Reliable transportation; regional travel core part of the role.
Flexibility: Handle same‑day assignments and varying schedules.
Travel
Travel is essential; you will move among SPS sites within your region. Travel distance is predominantly within the assigned region.
Compensation
Pay Range: $21 – $23 USD. Final offer depends on skills, experience, and job‑related factors.
What We Offer
Career Growth: Opportunities to learn new skills.
Learning & Development: Culture of learning.
Recognition Programs across all levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, Paid Time Off.
Note: Benefit offerings may vary per role; inquire with HR for benefits for positions under 30 hours/week.
Vacancy Status
This posting is for an existing vacancy.
Equal Employment Opportunity
SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and other protected statuses.
Reasonable Accommodations
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. Request accommodations as needed.
Use Of Artificial Intelligence (AI)
No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Applicant Interview Policy
Applicants are prohibited from using real‑time AI tools, prompts, scripts, or real‑time assistance (including but not limited to chatbots, AI‑generated responses, or transcription‑based tools) during any and all interviews over any forum or platform.
#J-18808-Ljbffr