Field Support Specialist Seattle, Washington, United States
SPS Switzerland AG, Seattle, WA, United States
Job Title:
Field Support Specialist/Office Support Specialist
Reports To:
Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it’s managing high‑stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
What You’ll Do
Front of House Ambassador
Provide a 5‑star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure.
Logistics & Mail Mastery
Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain‑of‑custody procedures for high‑priority packages.
Production & Reprographics Specialist
Operate high‑end MFD for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is battle‑ready with proactive maintenance and toner management.
Workplace Vibe Management
Keep conference rooms, pantries, and common areas VIP‑ready at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.
Who You Are
The Ultimate Generalist:
2+ years experience in office services, hospitality or logistics.
Tech‑Savvy:
Comfortable with MS Office and learning new proprietary digital systems.
Adaptable & Mobile:
Reliable transportation, capable of traveling to different regional sites.
Physically Active:
Comfortable being on feet, lifting up to 25 lbs or 50 lbs with a teammate.
The “I Got This” Attitude:
Proactively finds work during downtime, stays calm under pressure.
The Requirements
Education:
High School Diploma or equivalent.
Travel:
Mandatory. Must have reliable transportation—regional travel is core part of the role.
Flexibility:
Ability to handle same‑day assignments and varying schedules.
Benefits
Career Growth: Opportunity to learn new skills or use a variety.
Learning & Development: Mentoring culture to develop best at what you do.
Recognition Programs: Various levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, Employee Assistance Program, Short Term Disability, Life Insurance, Education Discounts, 401(k) matching, Entertainment Discounts, Paid Time Off.
Pay Range:
$21 - $23 USD
About SPS
SPS is an award‑winning employer of choice offering outsourcing solutions, leveraging intelligent automation across the globe. Our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. We serve clients in banking, insurance, legal, higher education, advertising and other professional services, including Fortune 500 companies. We are committed to delivering high caliber outsourcing experience and offering employees challenging and exciting career opportunities. We embrace diversity and equity.
Equal Employment Opportunity:
SPS provides equal employment opportunities to all employees and applicants for employment according to applicable law.
#J-18808-Ljbffr
Field Support Specialist/Office Support Specialist
Reports To:
Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it’s managing high‑stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
What You’ll Do
Front of House Ambassador
Provide a 5‑star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure.
Logistics & Mail Mastery
Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain‑of‑custody procedures for high‑priority packages.
Production & Reprographics Specialist
Operate high‑end MFD for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is battle‑ready with proactive maintenance and toner management.
Workplace Vibe Management
Keep conference rooms, pantries, and common areas VIP‑ready at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.
Who You Are
The Ultimate Generalist:
2+ years experience in office services, hospitality or logistics.
Tech‑Savvy:
Comfortable with MS Office and learning new proprietary digital systems.
Adaptable & Mobile:
Reliable transportation, capable of traveling to different regional sites.
Physically Active:
Comfortable being on feet, lifting up to 25 lbs or 50 lbs with a teammate.
The “I Got This” Attitude:
Proactively finds work during downtime, stays calm under pressure.
The Requirements
Education:
High School Diploma or equivalent.
Travel:
Mandatory. Must have reliable transportation—regional travel is core part of the role.
Flexibility:
Ability to handle same‑day assignments and varying schedules.
Benefits
Career Growth: Opportunity to learn new skills or use a variety.
Learning & Development: Mentoring culture to develop best at what you do.
Recognition Programs: Various levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, Employee Assistance Program, Short Term Disability, Life Insurance, Education Discounts, 401(k) matching, Entertainment Discounts, Paid Time Off.
Pay Range:
$21 - $23 USD
About SPS
SPS is an award‑winning employer of choice offering outsourcing solutions, leveraging intelligent automation across the globe. Our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services. We serve clients in banking, insurance, legal, higher education, advertising and other professional services, including Fortune 500 companies. We are committed to delivering high caliber outsourcing experience and offering employees challenging and exciting career opportunities. We embrace diversity and equity.
Equal Employment Opportunity:
SPS provides equal employment opportunities to all employees and applicants for employment according to applicable law.
#J-18808-Ljbffr