Quick - Air Logistics Healthcare Operational Care Specialist
Kuehne+Nagel, Florida, NY, United States
Overview
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
How you create impact
Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
Identify, investigate, and escalated discrepancies or service disruptions, keeping management and customers informed
Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
Support quality control processes by identifying gaps and recommending service or productivity improvements
Utilise internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy
Promote teamwork, professionalism, and adherence to company policies and training requirements
Shift: Monday to Sunday (Wednesday & Saturday off) - 2pm to 10pm (Sunday 12pm to 8pm)
What we would like you to bring
2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
Strong understanding of time‑critical, temperature‑controlled, or biopharmaceutical shipments
Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
Ability to work under pressure with flexibility for off‑hours schedules, including evenings or holidays as needed
IATA Dangerous Goods certification and second‑language fluency are strong assets
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.
Equal Employment Opportunity (EEO) Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
How you create impact
Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
Identify, investigate, and escalated discrepancies or service disruptions, keeping management and customers informed
Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
Support quality control processes by identifying gaps and recommending service or productivity improvements
Utilise internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy
Promote teamwork, professionalism, and adherence to company policies and training requirements
Shift: Monday to Sunday (Wednesday & Saturday off) - 2pm to 10pm (Sunday 12pm to 8pm)
What we would like you to bring
2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
Strong understanding of time‑critical, temperature‑controlled, or biopharmaceutical shipments
Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
Ability to work under pressure with flexibility for off‑hours schedules, including evenings or holidays as needed
IATA Dangerous Goods certification and second‑language fluency are strong assets
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.
Equal Employment Opportunity (EEO) Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
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