Customer Support Representative - Temporary
Soapy Joe's Car Wash, Santee, CA, United States
Description
Job Type: Temporary (up to six months, Estimate May - October 2026)
Pay Range: $21 - $24 per hour
Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. The position is full-time, onsite at our Santee, CA Home Office, offering growth opportunities in a fast-growing company.
Key Responsibilities
Provide friendly interactions across multiple systems.
Update accounts, billing, and transactions accurately.
Handle multiple interactions via phone, email, chat, and reviews.
Make outbound calls for cross-sell, up-sell, and follow-up.
Process membership functions quickly to ensure satisfaction.
Investigate claims and communicate incident results effectively.
Follow procedures with a fun, adaptable attitude.
Write clear, professional emails for unique scenarios.
Support loyalty, referral, and member experience programs.
Overcome objections with resilience and solutions.
Explain billing and products clearly.
Contribute to scripts, macros, and training.
Escalate issues with insights and show proactivity.
Share feedback in focus groups for improvement.
Requirements
High school diploma or higher.
2+ years of customer service experience; call center experience a plus.
2+ years of CRM experience (e.g., Zendesk, Salesforce).
Excellent communication skills; fluent in English; Spanish a plus.
Friendly, fun, personable, problem-solver.
Typical schedule: Monday to Friday, 8:00 am to 5:00 pm.
Ability to work remotely if needed.
Physical Requirements
Physically able to sit for extended periods, operate computers and other electronic devices comfortably.
Capable of moving about to access tools and office equipment when required.
Ability to lift up to 50 lbs and perform physical movements such as twisting, crawling, or reaching overhead when necessary.
Salary Description
$21.00 - $24.00 per hour
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Job Type: Temporary (up to six months, Estimate May - October 2026)
Pay Range: $21 - $24 per hour
Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. The position is full-time, onsite at our Santee, CA Home Office, offering growth opportunities in a fast-growing company.
Key Responsibilities
Provide friendly interactions across multiple systems.
Update accounts, billing, and transactions accurately.
Handle multiple interactions via phone, email, chat, and reviews.
Make outbound calls for cross-sell, up-sell, and follow-up.
Process membership functions quickly to ensure satisfaction.
Investigate claims and communicate incident results effectively.
Follow procedures with a fun, adaptable attitude.
Write clear, professional emails for unique scenarios.
Support loyalty, referral, and member experience programs.
Overcome objections with resilience and solutions.
Explain billing and products clearly.
Contribute to scripts, macros, and training.
Escalate issues with insights and show proactivity.
Share feedback in focus groups for improvement.
Requirements
High school diploma or higher.
2+ years of customer service experience; call center experience a plus.
2+ years of CRM experience (e.g., Zendesk, Salesforce).
Excellent communication skills; fluent in English; Spanish a plus.
Friendly, fun, personable, problem-solver.
Typical schedule: Monday to Friday, 8:00 am to 5:00 pm.
Ability to work remotely if needed.
Physical Requirements
Physically able to sit for extended periods, operate computers and other electronic devices comfortably.
Capable of moving about to access tools and office equipment when required.
Ability to lift up to 50 lbs and perform physical movements such as twisting, crawling, or reaching overhead when necessary.
Salary Description
$21.00 - $24.00 per hour
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