CANCELLATION CLERK
Sames Auto Group, Bastrop, TX, United States
The Cancellation Clerk is responsible for ensuring all cancellations are handled correctly, documented properly, and processed in compliance with dealership, lender, and regulatory requirements.
Responsibilities
Process cancellations for F&I products
Submit cancellation requests to vendors and lenders
Calculate and process prorated refunds accurately
Update dealership management systems (DMS) and customer records
Coordinate with Accounting to ensure refunds are posted correctly
Track outstanding cancellations and follow up until completed
Maintain organized files and documentation for audit and compliance purposes
Ensure compliance with OEM, lender, and state regulations
Assist with resolving customer inquiries related to cancellations or refunds
Requirements
Strong attention to detail and accuracy
Strong organizational and follow-up skills
Ability to handle confidential financial and customer information
Familiarity with dealership management systems (PBS or similar preferred)
Clear communication skills
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Responsibilities
Process cancellations for F&I products
Submit cancellation requests to vendors and lenders
Calculate and process prorated refunds accurately
Update dealership management systems (DMS) and customer records
Coordinate with Accounting to ensure refunds are posted correctly
Track outstanding cancellations and follow up until completed
Maintain organized files and documentation for audit and compliance purposes
Ensure compliance with OEM, lender, and state regulations
Assist with resolving customer inquiries related to cancellations or refunds
Requirements
Strong attention to detail and accuracy
Strong organizational and follow-up skills
Ability to handle confidential financial and customer information
Familiarity with dealership management systems (PBS or similar preferred)
Clear communication skills
#J-18808-Ljbffr