Operations Admin II
Federal Express Corporation, Brainerd, MN, United States
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
Essential Functions
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
Reviews, researches and/or enters data in various systems to support respective functional area.
Compiles data and provides various regular and ad hoc reports to management for review and determination.
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
Ensures all packages receive appropriate scan statuses; inspects and handles hazardous material damages as per policy; ensures all loose product is accounted for as per company policy.
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to the attention of management.
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments; enters settlement adjustments as directed by manager.
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry into system.
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
Performs other duties as assigned.
Minimum Education
High School Diploma or GED required.
Minimum Experience
Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
Knowledge, Skills and Abilities
General business skills such as typing, data entry and review, and use of phone, copier and fax.
Software skills, including use of Microsoft Office software and web-based applications.
Customer service skills necessary to effectively and professionally respond to requests.
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Job Conditions
Minimal travel required.
Pay Transparency
$17.63 to $27.34 Per Hour. Full-Time: Monday - Friday 12:30 PM to 8:30 PM.
Employers’ Equal‑Opportunity Statement
Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability. Reasonable accommodations are available for individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact recruitmentsupport@fedex.com.
Legal Notice
Applicants have rights under Federal Employment Laws. Know Your Rights. Pay Transparency. Family and Medical Leave Act (FMLA). Employee Polygraph Protection Act. E‑Verify Program Participant: Federal Express Corporation participates in the U.S. Citizenship and Immigration Services’ E‑Verify program.
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Essential Functions
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
Reviews, researches and/or enters data in various systems to support respective functional area.
Compiles data and provides various regular and ad hoc reports to management for review and determination.
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
Ensures all packages receive appropriate scan statuses; inspects and handles hazardous material damages as per policy; ensures all loose product is accounted for as per company policy.
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to the attention of management.
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments; enters settlement adjustments as directed by manager.
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry into system.
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
Performs other duties as assigned.
Minimum Education
High School Diploma or GED required.
Minimum Experience
Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
Knowledge, Skills and Abilities
General business skills such as typing, data entry and review, and use of phone, copier and fax.
Software skills, including use of Microsoft Office software and web-based applications.
Customer service skills necessary to effectively and professionally respond to requests.
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Job Conditions
Minimal travel required.
Pay Transparency
$17.63 to $27.34 Per Hour. Full-Time: Monday - Friday 12:30 PM to 8:30 PM.
Employers’ Equal‑Opportunity Statement
Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability. Reasonable accommodations are available for individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact recruitmentsupport@fedex.com.
Legal Notice
Applicants have rights under Federal Employment Laws. Know Your Rights. Pay Transparency. Family and Medical Leave Act (FMLA). Employee Polygraph Protection Act. E‑Verify Program Participant: Federal Express Corporation participates in the U.S. Citizenship and Immigration Services’ E‑Verify program.
#J-18808-Ljbffr