Project Coordinator, Community Health Initiatives and Outreach
White Rock Medical Center, Dallas, TX, United States
Overview
White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, serving Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our team to advance skills in a supportive, patient-focused environment.
Responsibilities
Program Coordination: Maintain project timelines and track deliverables across marketing, enrollment, vendor, and compliance workstreams; identify and escalate delays or risks to leadership; schedule and coordinate meetings, prepare agendas, and document follow-up items; maintain organized program documentation, collateral, and records.
Community Outreach and Event Support: Support on-site activities at partnering institutions and schools, including enrollment booths and community events; distribute program materials and promotional items; respond to inquiries from community members, parents, and partner staff; coordinate with partner contacts to advance engagement efforts.
Vendor and Logistics Management: Initiate and track purchase orders for printed materials, promotional items, banners, and membership cards; coordinate production and delivery timelines to ensure availability in advance of scheduled events; maintain vendor records and invoices.
Marketing and Digital Coordination: Support coordination between internal and external marketing, design, and digital resources; assist with newsletter placements, direct mail coordination, and event calendar management; track inventory of collateral and promotional materials.
Data and Reporting: Maintain program records and enrollment data; prepare reports on enrollment volume, outreach activity, and program metrics; support data collection efforts for monthly and quarterly program reviews.
Behavioral Standards: Treat everyone as a customer; utilize scripting and other tools to ensure consistency in customer service; recognize and show appreciation to others; utilize AIDET principles; respond quickly to handle requests, complaints, and questions; maintain a positive attitude.
Communication/Knowledge: Wear name tag and follow dress code; answer phones promptly; be prepared for meetings; meet deadlines; act ethically and respectfully; establish and maintain effective relationships with customers and co-workers; possess excellent written and verbal communication skills.
Collaboration/Teamwork: Attend staff meetings; follow HIPAA guidelines and patient rights policy; comply with the compliance program; demonstrate knowledge of disaster procedures, emergency codes, and standard precautions; understand Life Safety, Utilities Management, Hazardous Materials, Emergency Preparedness, Safety Management, Medical Equipment Management, and Security Management programs.
Qualifications
Minimum Qualifications
Bachelor's degree or equivalent combination of education and experience
Strong organizational skills and attention to detail
Demonstrated ability to manage multiple priorities under deadline
Effective written and verbal communication skills
Proficiency with Microsoft Office
Valid driver's license and reliable transportation for off-site work
Availability for occasional evening and weekend events
Professional demeanor appropriate for community-facing work
Preferred Qualifications
Academic or professional background in public health, nonprofit management, communications, business administration, or a related field
Familiarity with the East Dallas community
Experience with CRM, project management, or enrollment software (Salesforce)
Bilingual proficiency in Spanish
Prior internship or work experience in healthcare, nonprofit, education, or community engagement settings
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White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, serving Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our team to advance skills in a supportive, patient-focused environment.
Responsibilities
Program Coordination: Maintain project timelines and track deliverables across marketing, enrollment, vendor, and compliance workstreams; identify and escalate delays or risks to leadership; schedule and coordinate meetings, prepare agendas, and document follow-up items; maintain organized program documentation, collateral, and records.
Community Outreach and Event Support: Support on-site activities at partnering institutions and schools, including enrollment booths and community events; distribute program materials and promotional items; respond to inquiries from community members, parents, and partner staff; coordinate with partner contacts to advance engagement efforts.
Vendor and Logistics Management: Initiate and track purchase orders for printed materials, promotional items, banners, and membership cards; coordinate production and delivery timelines to ensure availability in advance of scheduled events; maintain vendor records and invoices.
Marketing and Digital Coordination: Support coordination between internal and external marketing, design, and digital resources; assist with newsletter placements, direct mail coordination, and event calendar management; track inventory of collateral and promotional materials.
Data and Reporting: Maintain program records and enrollment data; prepare reports on enrollment volume, outreach activity, and program metrics; support data collection efforts for monthly and quarterly program reviews.
Behavioral Standards: Treat everyone as a customer; utilize scripting and other tools to ensure consistency in customer service; recognize and show appreciation to others; utilize AIDET principles; respond quickly to handle requests, complaints, and questions; maintain a positive attitude.
Communication/Knowledge: Wear name tag and follow dress code; answer phones promptly; be prepared for meetings; meet deadlines; act ethically and respectfully; establish and maintain effective relationships with customers and co-workers; possess excellent written and verbal communication skills.
Collaboration/Teamwork: Attend staff meetings; follow HIPAA guidelines and patient rights policy; comply with the compliance program; demonstrate knowledge of disaster procedures, emergency codes, and standard precautions; understand Life Safety, Utilities Management, Hazardous Materials, Emergency Preparedness, Safety Management, Medical Equipment Management, and Security Management programs.
Qualifications
Minimum Qualifications
Bachelor's degree or equivalent combination of education and experience
Strong organizational skills and attention to detail
Demonstrated ability to manage multiple priorities under deadline
Effective written and verbal communication skills
Proficiency with Microsoft Office
Valid driver's license and reliable transportation for off-site work
Availability for occasional evening and weekend events
Professional demeanor appropriate for community-facing work
Preferred Qualifications
Academic or professional background in public health, nonprofit management, communications, business administration, or a related field
Familiarity with the East Dallas community
Experience with CRM, project management, or enrollment software (Salesforce)
Bilingual proficiency in Spanish
Prior internship or work experience in healthcare, nonprofit, education, or community engagement settings
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