Retail Store Manager WESTMINSTER | Magnolia St Fluent Vietnamese preferred
Arch Telecom, Westminster, CA, United States
Overview
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
Responsibilities
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Make sure your store is always at its best
Approaching service and sales needs with patience, honesty and empathy.
Training and Tools
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
Collaboration
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees
What “must haves” do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
IND2
#J-18808-Ljbffr
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
Responsibilities
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Make sure your store is always at its best
Approaching service and sales needs with patience, honesty and empathy.
Training and Tools
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
Collaboration
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees
What “must haves” do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
IND2
#J-18808-Ljbffr