Pawtucket Red Sox Fan Services Representative
Pawtucket Red Sox, Pawtucket, RI, United States
Responsibilities
Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
Address guests’ concerns, complaints and compliments in a professional and timely manner
Ensure concerns are addressed and communicated to management
Work closely with all other departments to resolve fan issues
Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories
Perform related duties as assigned
Requirements
High school diploma, GED or equivalent
Experience in customer service
Possess strong listening skills including the ability to empathize with our guests and people in our community
Maintain a positive outlook that demonstrates approachability and friendliness
Demonstrate excellent oral and written communication skills
Possess excellent organizational record‑keeping and planning skills
Proficiency with Microsoft Word, Excel and Outlook is a plus
Ability to read and communicate effectively in English; multilingual is a plus (fluency in Spanish is preferred)
Ability to stand for the entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lift up to 25 pounds
Ability to work evenings, nights and holidays as needed
Location: Pawtucket, RI
Employment Type: Seasonal
Salary: Competitive
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Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
Address guests’ concerns, complaints and compliments in a professional and timely manner
Ensure concerns are addressed and communicated to management
Work closely with all other departments to resolve fan issues
Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories
Perform related duties as assigned
Requirements
High school diploma, GED or equivalent
Experience in customer service
Possess strong listening skills including the ability to empathize with our guests and people in our community
Maintain a positive outlook that demonstrates approachability and friendliness
Demonstrate excellent oral and written communication skills
Possess excellent organizational record‑keeping and planning skills
Proficiency with Microsoft Word, Excel and Outlook is a plus
Ability to read and communicate effectively in English; multilingual is a plus (fluency in Spanish is preferred)
Ability to stand for the entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lift up to 25 pounds
Ability to work evenings, nights and holidays as needed
Location: Pawtucket, RI
Employment Type: Seasonal
Salary: Competitive
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