Assistant Quick Service QSR Manager Eataly Chicago
Eataly North America, Chicago, IL, United States
Job Description
The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates.
Supports execution of daily and weekly operational QSR tasks
Actively manage shifts, ensuring smooth service and strong guest experience
Support staffing coverage and real-time labor adjustments, serving as manager-on-duty as needed
Assist with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
Provides ongoing coaching and feedback to elevate team performance and operational execution
Fosters a positive, accountable, and team-oriented environment
Supports employee engagement, retention, and training initiatives
Maintains cleanliness, organization, and compliance across all QSR areas
Performs other duties as required or assigned
Qualifications
1–3 years of experience in food service or hospitality leadership
Serve Safe certification required
Hands‑on experience in Italian coffee service, Bassett coffee production, and QSR food production
Strong focus on training, coaching, and team development
High‑energy, hands‑on approach to operations
Excellent communication and organizational skills
Job Requirements
Availability to work onsite with a flexible schedule—often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, and cash register
Additional Information
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates.
Supports execution of daily and weekly operational QSR tasks
Actively manage shifts, ensuring smooth service and strong guest experience
Support staffing coverage and real-time labor adjustments, serving as manager-on-duty as needed
Assist with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
Provides ongoing coaching and feedback to elevate team performance and operational execution
Fosters a positive, accountable, and team-oriented environment
Supports employee engagement, retention, and training initiatives
Maintains cleanliness, organization, and compliance across all QSR areas
Performs other duties as required or assigned
Qualifications
1–3 years of experience in food service or hospitality leadership
Serve Safe certification required
Hands‑on experience in Italian coffee service, Bassett coffee production, and QSR food production
Strong focus on training, coaching, and team development
High‑energy, hands‑on approach to operations
Excellent communication and organizational skills
Job Requirements
Availability to work onsite with a flexible schedule—often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, and cash register
Additional Information
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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