Retail Store Manager
XÍRENA, Los Angeles, CA, United States
XíRENA is a premium contemporary fashion brand with over 15 years of heritage, known for effortless style and a loyal global following. From breezy shirting and relaxed separates, XíRENA is designed for the woman who values comfort, quality, and timeless personal style.
Our Pacific Palisades store is our first standalone retail location. We are looking for a Store Manager who leads with the same ease and intention we bring to everything we do.
Essential Duties & Responsibilities (Other duties may be assigned)
Store Leadership and Culture
Own the commercial, operational, and cultural performance of the store, leading and inspiring a high-performing team to deliver exceptional client experiences
Set the tone for the store\'s energy, embodying Xirena\'s relaxed and effortless aesthetic in every customer interaction and team touchpoint
Partner with Human Resources to recruit, onboard, and develop a team that reflects the brand\'s values
Conduct regular coaching, performance feedback, and development conversations to grow each team member
Client Experience and Clienteling
Build and nurture a personal client book, including VIP and repeat customers, through outreach, styling appointments, and exclusive in-store events
Deliver a high-touch, personalized shopping experience from first greeting to follow-up that turns first-time visitors into loyal Xirena devotees
Champion customer relation management (CRM) and clienteling strategies to drive customer loyalty and long-term value
Leverage CRM tools to track client preferences, purchase history, and outreach cadence
Drive daily, weekly, and monthly sales targets, monitoring KPIs including conversion rate, average transaction value, and units per transaction
Drive brand awareness and brand advocacy to exceed projected store goals
Identify opportunities to grow the business through local partnerships, community activations, and press and influencer moments aligned with the brand
Visual Merchandising and Brand Standards
Maintain impeccable store presentation that reflects the Xirena aesthetic: thoughtful, editorial, and inviting
Execute seasonal floor sets and work with the home office on visual merchandising direction while using local instinct to adapt to the Xirena customer
Operations and Financials
Oversee all day-to-day store operations, including inventory management, receiving, loss prevention, and back-of-house organization
Ensure financial objectives and controls are consistently and correctly managed
Manage scheduling, payroll oversight, and labor efficiency
Serve as the primary point of contact between the store and the Xirena HQ team
Qualifications & Skills
5 to 10 years of retail management experience with high-end, contemporary, or luxury fashion brands, with boutique or single-door experience strongly preferred
In-depth knowledge of designer and contemporary brands, current trends, and a genuine passion for the fashion landscape
Proven track record of building and maintaining a personal client book with measurable results, including sales volume, retention, and repeat visit rate
Strong leadership abilities to motivate teams, financial acumen to manage budgets and analyze sales data, and excellent problem-solving skills
Experience with CRM platforms
Proven ability to develop teams that stay and grow
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees based on any protected classes.
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Our Pacific Palisades store is our first standalone retail location. We are looking for a Store Manager who leads with the same ease and intention we bring to everything we do.
Essential Duties & Responsibilities (Other duties may be assigned)
Store Leadership and Culture
Own the commercial, operational, and cultural performance of the store, leading and inspiring a high-performing team to deliver exceptional client experiences
Set the tone for the store\'s energy, embodying Xirena\'s relaxed and effortless aesthetic in every customer interaction and team touchpoint
Partner with Human Resources to recruit, onboard, and develop a team that reflects the brand\'s values
Conduct regular coaching, performance feedback, and development conversations to grow each team member
Client Experience and Clienteling
Build and nurture a personal client book, including VIP and repeat customers, through outreach, styling appointments, and exclusive in-store events
Deliver a high-touch, personalized shopping experience from first greeting to follow-up that turns first-time visitors into loyal Xirena devotees
Champion customer relation management (CRM) and clienteling strategies to drive customer loyalty and long-term value
Leverage CRM tools to track client preferences, purchase history, and outreach cadence
Drive daily, weekly, and monthly sales targets, monitoring KPIs including conversion rate, average transaction value, and units per transaction
Drive brand awareness and brand advocacy to exceed projected store goals
Identify opportunities to grow the business through local partnerships, community activations, and press and influencer moments aligned with the brand
Visual Merchandising and Brand Standards
Maintain impeccable store presentation that reflects the Xirena aesthetic: thoughtful, editorial, and inviting
Execute seasonal floor sets and work with the home office on visual merchandising direction while using local instinct to adapt to the Xirena customer
Operations and Financials
Oversee all day-to-day store operations, including inventory management, receiving, loss prevention, and back-of-house organization
Ensure financial objectives and controls are consistently and correctly managed
Manage scheduling, payroll oversight, and labor efficiency
Serve as the primary point of contact between the store and the Xirena HQ team
Qualifications & Skills
5 to 10 years of retail management experience with high-end, contemporary, or luxury fashion brands, with boutique or single-door experience strongly preferred
In-depth knowledge of designer and contemporary brands, current trends, and a genuine passion for the fashion landscape
Proven track record of building and maintaining a personal client book with measurable results, including sales volume, retention, and repeat visit rate
Strong leadership abilities to motivate teams, financial acumen to manage budgets and analyze sales data, and excellent problem-solving skills
Experience with CRM platforms
Proven ability to develop teams that stay and grow
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital or family status, veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees based on any protected classes.
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