Restaurant Floor Manager
Four Leaves, Park Ridge, NJ, United States
Benefits
Dynamic, Respectful, and Sociable Working Environment
Competitive Compensation
Paid time off
Training & development
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Position: Floor Manager / Guest Experience Manager Reports to: Owners
Overview
We are seeking a hands‑on Floor Manager / Guest Experience Manager who thrives in a fast‑paced dining room and takes pride in building both exceptional guest experiences and a high‑performing team culture.
This role is not behind a desk, it lives on the floor.
You will be the daily leader of the Front of House, setting the tone for service, connecting with guests, and developing a staff that consistently delivers memorable experiences. If you’re someone who naturally circulates the room, knows how to read energy, and leads by presence, not position, this is your role.
Key Responsibilities
Guest Experience Leadership
Be a constant presence on the floor during service: visible, engaged, and proactive
Touch tables with purpose, ensuring every guest feels welcomed, valued, and remembered
Handle guest feedback in real time, turning issues into loyalty‑building moments
Set and uphold the standard for exceptional hospitality
Team Development & Culture
Lead, coach, and mentor Front of House staff (servers, bartenders, hosts, runners)
Build a strong, positive team culture centered on accountability and pride in service
Assist in hiring, onboarding, and training new team members
Continuously elevate staff performance through real‑time feedback and development
Service Execution
Oversee daily service flow to ensure smooth, efficient operations
Maintain high standards of service timing, communication, and presentation
Partner with kitchen leadership to ensure seamless FOH/BOH coordination during service
Floor Ownership
Run pre‑shift meetings with clarity and energy
Be the decision‑maker during service—own the room
Identify opportunities to improve the guest experience and implement solutions quickly
Qualifications
Proven experience in a high‑volume, hospitality‑driven restaurant environment
Strong leadership presence with the ability to command a room without ego
Natural ability to connect with guests and build rapport quickly
Experience training and developing service staff
Calm under pressure with strong decision‑making instincts
A genuine passion for hospitality and team building
What Success Looks Like
Guests feel personally connected to the venue
Staff are engaged, accountable, and improving
The dining room runs smoothly, even at peak volume
You are known by both guests and team as the standard‑setter
#J-18808-Ljbffr
Dynamic, Respectful, and Sociable Working Environment
Competitive Compensation
Paid time off
Training & development
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Position: Floor Manager / Guest Experience Manager Reports to: Owners
Overview
We are seeking a hands‑on Floor Manager / Guest Experience Manager who thrives in a fast‑paced dining room and takes pride in building both exceptional guest experiences and a high‑performing team culture.
This role is not behind a desk, it lives on the floor.
You will be the daily leader of the Front of House, setting the tone for service, connecting with guests, and developing a staff that consistently delivers memorable experiences. If you’re someone who naturally circulates the room, knows how to read energy, and leads by presence, not position, this is your role.
Key Responsibilities
Guest Experience Leadership
Be a constant presence on the floor during service: visible, engaged, and proactive
Touch tables with purpose, ensuring every guest feels welcomed, valued, and remembered
Handle guest feedback in real time, turning issues into loyalty‑building moments
Set and uphold the standard for exceptional hospitality
Team Development & Culture
Lead, coach, and mentor Front of House staff (servers, bartenders, hosts, runners)
Build a strong, positive team culture centered on accountability and pride in service
Assist in hiring, onboarding, and training new team members
Continuously elevate staff performance through real‑time feedback and development
Service Execution
Oversee daily service flow to ensure smooth, efficient operations
Maintain high standards of service timing, communication, and presentation
Partner with kitchen leadership to ensure seamless FOH/BOH coordination during service
Floor Ownership
Run pre‑shift meetings with clarity and energy
Be the decision‑maker during service—own the room
Identify opportunities to improve the guest experience and implement solutions quickly
Qualifications
Proven experience in a high‑volume, hospitality‑driven restaurant environment
Strong leadership presence with the ability to command a room without ego
Natural ability to connect with guests and build rapport quickly
Experience training and developing service staff
Calm under pressure with strong decision‑making instincts
A genuine passion for hospitality and team building
What Success Looks Like
Guests feel personally connected to the venue
Staff are engaged, accountable, and improving
The dining room runs smoothly, even at peak volume
You are known by both guests and team as the standard‑setter
#J-18808-Ljbffr