Table Games Assistant Shift Manager
Boomtown Casino & Hotel New Orleans, Harvey, LA, United States
Compensation and Benefits
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well being. Specific benefits—such as day one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Job Responsibilities
Supervise staff and overall daily management of a designated shift in the Table Games department.
Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction.
Assist in the budget process for the department by providing recommendations; support compliance to departmental budget initiatives; report budget concerns to manager.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs. Ensure customer service standards are followed by all team members and address issues as they arise.
Work closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
Share responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assume accountability of the chips, cards, dice, and all other gaming equipment.
Assist with verifications of table inventories and effectively manage table limits.
Assist in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
Maintain a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift.
Share responsibility for the overall integrity of daily operations on assigned shift.
Ensure regulatory compliance within area of authority and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Qualifications
Associate degree (A.A.) in a related field; or four (4) years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience.
Knowledge of all Table Games and Table Games Operations.
Excellent written and verbal communication skills; fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Table Games operating systems.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent customer service and interpersonal skills.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to perform basic arithmetic operations and interpret bar graphs.
Flexibility to work all shifts, including nights, weekends, and holidays, as business needs dictate.
Equal Opportunity Employer
Equal Opportunity Employer
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Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well being. Specific benefits—such as day one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Job Responsibilities
Supervise staff and overall daily management of a designated shift in the Table Games department.
Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction.
Assist in the budget process for the department by providing recommendations; support compliance to departmental budget initiatives; report budget concerns to manager.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs. Ensure customer service standards are followed by all team members and address issues as they arise.
Work closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
Share responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assume accountability of the chips, cards, dice, and all other gaming equipment.
Assist with verifications of table inventories and effectively manage table limits.
Assist in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
Maintain a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift.
Share responsibility for the overall integrity of daily operations on assigned shift.
Ensure regulatory compliance within area of authority and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Qualifications
Associate degree (A.A.) in a related field; or four (4) years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience.
Knowledge of all Table Games and Table Games Operations.
Excellent written and verbal communication skills; fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Table Games operating systems.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent customer service and interpersonal skills.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to perform basic arithmetic operations and interpret bar graphs.
Flexibility to work all shifts, including nights, weekends, and holidays, as business needs dictate.
Equal Opportunity Employer
Equal Opportunity Employer
#J-18808-Ljbffr