Dispatch Operations Specialist
Transdev North America, Houston, TX, United States
Transdev in Houston, TX is hiring a Dispatch Operations Specialist. The Dispatch Operations Specialist oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Benefits
Competitive compensation package of minimum
$19.50/hour
– Maximum
$24.25/hour
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Oversee the issuance of all routes and make sure the route begins on time, monitor performance, record all incidents, etc.
Insure all drivers’ licenses and DOT cards are valid.
Inspect all employees for uniform compliance.
Provide customer support by responding to questions and concerns regarding drivers including no shows, cancellations and missed trips.
Manage emergency situations for vehicles and operators, function as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3-5 years’ experience of dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Sit for extended periods (6-8 hours per day)
Pull or lift objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs, with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: jobs@transdev.com
Drug-free Workplace
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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Benefits
Competitive compensation package of minimum
$19.50/hour
– Maximum
$24.25/hour
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Oversee the issuance of all routes and make sure the route begins on time, monitor performance, record all incidents, etc.
Insure all drivers’ licenses and DOT cards are valid.
Inspect all employees for uniform compliance.
Provide customer support by responding to questions and concerns regarding drivers including no shows, cancellations and missed trips.
Manage emergency situations for vehicles and operators, function as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3-5 years’ experience of dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Sit for extended periods (6-8 hours per day)
Pull or lift objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs, with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: jobs@transdev.com
Drug-free Workplace
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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