Dispatch Operations Specialist
Transdev, Houston, TX, United States
Dispatch Operations Specialist
Transdev in Houston, TX is hiring a Dispatch Operations Specialist. The Dispatch Operations Specialist oversees road service through communication with Operators and provides customer support to the clients.
Benefits
Competitive compensation package: minimum $19.50/hour – maximum $24.25/hour
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Oversee issuance of all routes, ensuring timely start, monitoring performance, and recording all incidents
Verify all drivers’ licenses and DOT cards are valid
Inspect employees for uniform compliance
Provide customer support by responding to questions and concerns related to drivers (e.g., no shows, cancellations, missed trips)
Manage emergency situations for vehicles and operators, acting as liaison between the carrier and emergency services
Manage daily service by reviewing route performance and proactively responding to situations impacting customer service
Perform other duties as required
Qualifications
High School Diploma or GED; Technical Degree preferred
3–5 years’ experience in dispatching
Excellent verbal, interpersonal and customer service skills
Strong problem‑solving and analytical skills
Ability to work shifts or flexible work schedules as needed
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements
Sit for extended periods (6–8 hours per day)
Pull and lift objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities.
Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre‑employment drug screen, and meet other hiring requirements.
Transdev is an equal employment opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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Transdev in Houston, TX is hiring a Dispatch Operations Specialist. The Dispatch Operations Specialist oversees road service through communication with Operators and provides customer support to the clients.
Benefits
Competitive compensation package: minimum $19.50/hour – maximum $24.25/hour
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Oversee issuance of all routes, ensuring timely start, monitoring performance, and recording all incidents
Verify all drivers’ licenses and DOT cards are valid
Inspect employees for uniform compliance
Provide customer support by responding to questions and concerns related to drivers (e.g., no shows, cancellations, missed trips)
Manage emergency situations for vehicles and operators, acting as liaison between the carrier and emergency services
Manage daily service by reviewing route performance and proactively responding to situations impacting customer service
Perform other duties as required
Qualifications
High School Diploma or GED; Technical Degree preferred
3–5 years’ experience in dispatching
Excellent verbal, interpersonal and customer service skills
Strong problem‑solving and analytical skills
Ability to work shifts or flexible work schedules as needed
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements
Sit for extended periods (6–8 hours per day)
Pull and lift objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities.
Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre‑employment drug screen, and meet other hiring requirements.
Transdev is an equal employment opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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