Service Manager II
Din Tai Fung North America, Scottsdale, AZ, United States
Location
7014 E Camelback Rd suite 608, Scottsdale, AZ 85251
Salary Range for Service Manager II
$76,900 - $96,100 annual base salary
Benefits for Service Manager II
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work‑life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Opportunities for growth; we love promoting within!
Job Purpose
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
Job Responsibilities
Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
Partner with other FOH leadership to maximize server‑driven sales (e.g., upselling strategies) and manage labor costs. Manage call‑outs and shift coverage while maintaining service excellence.
Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
Job Requirements
High school diploma or equivalent
5+ years restaurant management experience in casual or upscale casual dining.
1+ years of restaurant lead or supervisory experience preferred
Ability to stand for long periods of time.
Ability to lift 20+ lbs.
Comfortable with being exposed to hot and cold temperatures.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.
Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E‑Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
#J-18808-Ljbffr
7014 E Camelback Rd suite 608, Scottsdale, AZ 85251
Salary Range for Service Manager II
$76,900 - $96,100 annual base salary
Benefits for Service Manager II
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work‑life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Opportunities for growth; we love promoting within!
Job Purpose
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
Job Responsibilities
Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
Partner with other FOH leadership to maximize server‑driven sales (e.g., upselling strategies) and manage labor costs. Manage call‑outs and shift coverage while maintaining service excellence.
Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
Job Requirements
High school diploma or equivalent
5+ years restaurant management experience in casual or upscale casual dining.
1+ years of restaurant lead or supervisory experience preferred
Ability to stand for long periods of time.
Ability to lift 20+ lbs.
Comfortable with being exposed to hot and cold temperatures.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.
Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E‑Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
#J-18808-Ljbffr