Leave Administrator II
Din Tai Fung North America, Arcadia, CA, United States
Leave Administrator II
Compensation:
$69,000 - $85,000 Annual Salary
Location:
Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California
About Us
Din Tai Fung is a globally celebrated, family‑owned restaurant brand founded in 1972, recognized by Michelin, with more than 165 locations across 13 countries.
Benefits & Perks
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents’ medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) accrued based on length of service
Paid Sick Leave (PSL)
Quarterly Wellness Days
Bonus Eligible
Opportunities for growth; we love promoting within
About The Role
The Leave Administrator II supports the organization’s leave and accommodation program by serving as the primary liaison between the third‑party leave administrator (TPA) and internal teams. This role ensures smooth communication, escalates issues as needed, and facilitates implementation and ongoing operations of the leave and accommodation program.
Responsibilities
Support the implementation and ongoing management of a third‑party leave administrator, including testing file feeds, coordinating data transfers, validating case handling workflows, reviewing service level agreements (SLAs), and supporting training and change management for internal stakeholders.
Serve as the primary liaison between the TPA and internal teams; ensure smooth communication, elevate issues, and support the execution of FMLA, ADA, state, and company leave programs.
Oversee requests for workplace accommodations under the ADA and similar laws; lead the interactive process with managers and employees, documenting steps and ensuring timely resolutions.
Facilitate return‑to‑work coordination following leaves or accommodations; ensure required documentation is in place and partner with stakeholders to support smooth reintegration and compliance.
Act as a point of contact for managers, team members, and HR partners regarding leave and accommodation processes; provide timely updates and escalated complex or sensitive cases.
Provide Tier 2 support for escalated health and welfare benefits inquiries, including eligibility, qualifying life events (QLEs), and carrier coordination.
Assist with benefits transaction processing during peak periods, including open enrollment and compliance‑related activities.
Support retirement plan administration inquiries and coordinate with vendors as needed.
Partner with Payroll and HRIS to resolve complex benefits‑related discrepancies.
Maintain working knowledge of medical, dental, vision, life, disability, and retirement plan provisions.
Provide operational coverage during peak benefits cycles or extended absences within the benefits function.
Monitor TPA performance and leave data trends; support audits and recommend process improvements to enhance program efficiency, compliance, and employee experience.
Job Requirements
Extensive understanding of various leave laws, including ADA, FMLA, CFRA, PFL, and other state and local leave regulations.
3–5 years of experience supporting reasonable accommodations, leave, disability, and absence management programs.
Strong attention to detail to accurately track and manage leave requests, durations, and return‑to‑work processes.
Ability to resolve complex leave‑related issues such as eligibility, pay discrepancies, and documentation concerns.
Experience using HRIS and leave management systems to track leave and maintain compliance.
Excellent verbal and written communication skills to provide guidance and updates to employees, managers, and HR teams on leave policies and procedures.
Preferred Requirements
Experience supporting third‑party leave administrator implementation or vendor transitions.
Experience providing Tier 2 benefits support within a shared services or PSC environment.
Multi‑state leave administration experience.
Essential Functions
Ability to manage complex, sensitive employee matters with professionalism and discretion.
Strong problem‑solving and analytical skills.
Ability to effectively manage confidential and sensitive information.
Excellent verbal and written communication skills across all organizational levels.
Ability to manage competing priorities and deadlines.
Proficiency with HRIS, leave management systems, and case management platforms.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.
Equal Opportunity Employer
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. Din Tai Fung complies fully with all equal‑employment‑opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law.
Applicants must be 18 years or older.
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Compensation:
$69,000 - $85,000 Annual Salary
Location:
Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California
About Us
Din Tai Fung is a globally celebrated, family‑owned restaurant brand founded in 1972, recognized by Michelin, with more than 165 locations across 13 countries.
Benefits & Perks
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents’ medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) accrued based on length of service
Paid Sick Leave (PSL)
Quarterly Wellness Days
Bonus Eligible
Opportunities for growth; we love promoting within
About The Role
The Leave Administrator II supports the organization’s leave and accommodation program by serving as the primary liaison between the third‑party leave administrator (TPA) and internal teams. This role ensures smooth communication, escalates issues as needed, and facilitates implementation and ongoing operations of the leave and accommodation program.
Responsibilities
Support the implementation and ongoing management of a third‑party leave administrator, including testing file feeds, coordinating data transfers, validating case handling workflows, reviewing service level agreements (SLAs), and supporting training and change management for internal stakeholders.
Serve as the primary liaison between the TPA and internal teams; ensure smooth communication, elevate issues, and support the execution of FMLA, ADA, state, and company leave programs.
Oversee requests for workplace accommodations under the ADA and similar laws; lead the interactive process with managers and employees, documenting steps and ensuring timely resolutions.
Facilitate return‑to‑work coordination following leaves or accommodations; ensure required documentation is in place and partner with stakeholders to support smooth reintegration and compliance.
Act as a point of contact for managers, team members, and HR partners regarding leave and accommodation processes; provide timely updates and escalated complex or sensitive cases.
Provide Tier 2 support for escalated health and welfare benefits inquiries, including eligibility, qualifying life events (QLEs), and carrier coordination.
Assist with benefits transaction processing during peak periods, including open enrollment and compliance‑related activities.
Support retirement plan administration inquiries and coordinate with vendors as needed.
Partner with Payroll and HRIS to resolve complex benefits‑related discrepancies.
Maintain working knowledge of medical, dental, vision, life, disability, and retirement plan provisions.
Provide operational coverage during peak benefits cycles or extended absences within the benefits function.
Monitor TPA performance and leave data trends; support audits and recommend process improvements to enhance program efficiency, compliance, and employee experience.
Job Requirements
Extensive understanding of various leave laws, including ADA, FMLA, CFRA, PFL, and other state and local leave regulations.
3–5 years of experience supporting reasonable accommodations, leave, disability, and absence management programs.
Strong attention to detail to accurately track and manage leave requests, durations, and return‑to‑work processes.
Ability to resolve complex leave‑related issues such as eligibility, pay discrepancies, and documentation concerns.
Experience using HRIS and leave management systems to track leave and maintain compliance.
Excellent verbal and written communication skills to provide guidance and updates to employees, managers, and HR teams on leave policies and procedures.
Preferred Requirements
Experience supporting third‑party leave administrator implementation or vendor transitions.
Experience providing Tier 2 benefits support within a shared services or PSC environment.
Multi‑state leave administration experience.
Essential Functions
Ability to manage complex, sensitive employee matters with professionalism and discretion.
Strong problem‑solving and analytical skills.
Ability to effectively manage confidential and sensitive information.
Excellent verbal and written communication skills across all organizational levels.
Ability to manage competing priorities and deadlines.
Proficiency with HRIS, leave management systems, and case management platforms.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.
Equal Opportunity Employer
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. Din Tai Fung complies fully with all equal‑employment‑opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law.
Applicants must be 18 years or older.
#J-18808-Ljbffr