Branch Admin Specialist--ETown Exterminating
Rollins, Inc., Elizabethtown, KY, United States
Overview
Competitive salary between $37,500 and $47,200 based on relative dynamic experience;
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
401(k) plan with 4.5% company match; Rollins employee stock purchase plan;
Six paid holidays and a generous PTO (paid time off) program—receive up to 15 days PTO your first year;
Employer discount program through PerkSpot;
Continuous training and education through our in‑house training sessions as well as outside seminars.
OPC Pest Services, in partnership with Elizabethtown's hometown brand E‑Town Exterminating, is searching for our next Branch Administrative Specialist for our Elizabethtown, KY branch. This position offers full‑time employment all year round!
Responsibilities
The Branch Administrative Specialist performs all branch administrative support and is responsible for providing branch metrics and routing daily activities of the branch office to operations, service, accounting, and other functions to the Corporate Office.
Key Duties
“Own” the admin functions of the branch and help establish a positive and supportive culture;
Monitor and respond to emails in the branch inbox and tasks/alerts in the CRM system;
Use CRM to send out the monthly, weekly, and daily program reminders;
Review Podium to monitor the customer experience and identify learning opportunities;
Help coordinate team meetings with the Branch Manager and Service Managers;
Answer questions and recommend corrective services to address customer complaints;
Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards;
Participate in scheduling processes and expedite workflow;
Recommend procedures to improve efficiency of the branch;
Answer customer phone calls due to call volume overflow;
Send sales opportunity calls to the respective inside‑sales/call‑center team;
Take escalated calls from customers, solving issues or escalating to Service Managers/Branch Manager;
Review and complete audits in CRM to create efficiencies;
Perform weekly branch balancing and other support duties.
Qualifications
Customer‑focused, patient, and able to use available resources to research problems;
Able to multi‑task, detail‑oriented, and adjust communication style to the situation;
Effective communicator both verbally and in writing, able to influence staff to provide high‑level customer service;
A thinker—able to use previous experience as a guide for solving problems;
Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all;
Able to learn and navigate telecommunications systems, IT issues, the CRM, and communicate with appropriate vendors when issues arise;
Skilled in using different hardware/software programs (including Microsoft Office);
At least 18 years old;
Have 5+ years of office support experience; Office Management experience is preferred.
Must be able to pass a criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Elizabethtown, Kentucky branch office on a daily basis.
OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.
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Competitive salary between $37,500 and $47,200 based on relative dynamic experience;
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
401(k) plan with 4.5% company match; Rollins employee stock purchase plan;
Six paid holidays and a generous PTO (paid time off) program—receive up to 15 days PTO your first year;
Employer discount program through PerkSpot;
Continuous training and education through our in‑house training sessions as well as outside seminars.
OPC Pest Services, in partnership with Elizabethtown's hometown brand E‑Town Exterminating, is searching for our next Branch Administrative Specialist for our Elizabethtown, KY branch. This position offers full‑time employment all year round!
Responsibilities
The Branch Administrative Specialist performs all branch administrative support and is responsible for providing branch metrics and routing daily activities of the branch office to operations, service, accounting, and other functions to the Corporate Office.
Key Duties
“Own” the admin functions of the branch and help establish a positive and supportive culture;
Monitor and respond to emails in the branch inbox and tasks/alerts in the CRM system;
Use CRM to send out the monthly, weekly, and daily program reminders;
Review Podium to monitor the customer experience and identify learning opportunities;
Help coordinate team meetings with the Branch Manager and Service Managers;
Answer questions and recommend corrective services to address customer complaints;
Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards;
Participate in scheduling processes and expedite workflow;
Recommend procedures to improve efficiency of the branch;
Answer customer phone calls due to call volume overflow;
Send sales opportunity calls to the respective inside‑sales/call‑center team;
Take escalated calls from customers, solving issues or escalating to Service Managers/Branch Manager;
Review and complete audits in CRM to create efficiencies;
Perform weekly branch balancing and other support duties.
Qualifications
Customer‑focused, patient, and able to use available resources to research problems;
Able to multi‑task, detail‑oriented, and adjust communication style to the situation;
Effective communicator both verbally and in writing, able to influence staff to provide high‑level customer service;
A thinker—able to use previous experience as a guide for solving problems;
Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all;
Able to learn and navigate telecommunications systems, IT issues, the CRM, and communicate with appropriate vendors when issues arise;
Skilled in using different hardware/software programs (including Microsoft Office);
At least 18 years old;
Have 5+ years of office support experience; Office Management experience is preferred.
Must be able to pass a criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Elizabethtown, Kentucky branch office on a daily basis.
OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.
#J-18808-Ljbffr