Branch Admin Specialist-Chicago, Illinois
Industrial Fumigant Company, Burr Ridge, IL, United States
Overview
OPC Pest Services is searching for our next Branch Administrative Specialist for our Burr Ridge, Illinois branch. This position offers full-time employment all year round.
We offer.
Competitive salary between $45,000 and $50,000 based on relative dynamic experience
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information)
401(k) plan with 4.5% company match; Rollins employee stock purchase plan
Six paid holidays and generous PTO program – receive up to 15 days PTO your first year
Employer discount program through PerkSpot
Continuous training and education through our in-house training sessions as well as outside seminars
We look forward to having you on our Team!
Responsibilities
The Branch Administrative Specialist performs all branch administrative support and is responsible for providing branch metrics and routing daily activities of the branch office to the respective functions (operations, service, accounting, etc.) to the Corporate Office.
You will:
"Own" the admin functions of the branch and help establish a positive and supportive culture
monitor and respond to emails in branch inbox and tasks/alerts in the Customer Relationship Management (CRM) System
use CRM to send out the monthly, weekly, daily program reminders
review Podium to monitor the customer experience and identify learning opportunities
help coordinate team meetings with Branch Manager and Service Managers
answer questions and recommend corrective services to address customer complaints
help maintain low accounts receivable by focusing on early aged A/R and expired credit cards
participate in scheduling process and expedite workflow
recommend procedures to improve efficiency of branch
answer customer phone calls due to call volume overflow
send sales opportunity calls to respective inside sales/call center team
take escalated calls from customers; solve issues or escalates to Service Managers/Branch Manager
review and complete audits in CRM to create efficiencies
weekly branch balancing and other support duties
…and serve as a key member of the OPC team!
Qualifications
You are:
customer-focused, patient, and able to use available resources to research problems
able to multi-task, detail-oriented, and adjust communication style to the situation
an effective communicator both verbally and in writing and able to influence staff to provide high level customer service
a thinker—able to use previous experience as a guide for solving problems
calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all
able to learn and navigate telecommunications system, IT issues, the CRM, and communicate with appropriate vendors when issues arise with these systems
skilled in using different hardware/software programs (including Microsoft Office)
at least 18 years old
have 5+ years of office support experience, and Office Management experience is preferred
Must be able to pass criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis.
Apply today to become a P.E.S.T with OPC!
OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.
#J-18808-Ljbffr
OPC Pest Services is searching for our next Branch Administrative Specialist for our Burr Ridge, Illinois branch. This position offers full-time employment all year round.
We offer.
Competitive salary between $45,000 and $50,000 based on relative dynamic experience
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information)
401(k) plan with 4.5% company match; Rollins employee stock purchase plan
Six paid holidays and generous PTO program – receive up to 15 days PTO your first year
Employer discount program through PerkSpot
Continuous training and education through our in-house training sessions as well as outside seminars
We look forward to having you on our Team!
Responsibilities
The Branch Administrative Specialist performs all branch administrative support and is responsible for providing branch metrics and routing daily activities of the branch office to the respective functions (operations, service, accounting, etc.) to the Corporate Office.
You will:
"Own" the admin functions of the branch and help establish a positive and supportive culture
monitor and respond to emails in branch inbox and tasks/alerts in the Customer Relationship Management (CRM) System
use CRM to send out the monthly, weekly, daily program reminders
review Podium to monitor the customer experience and identify learning opportunities
help coordinate team meetings with Branch Manager and Service Managers
answer questions and recommend corrective services to address customer complaints
help maintain low accounts receivable by focusing on early aged A/R and expired credit cards
participate in scheduling process and expedite workflow
recommend procedures to improve efficiency of branch
answer customer phone calls due to call volume overflow
send sales opportunity calls to respective inside sales/call center team
take escalated calls from customers; solve issues or escalates to Service Managers/Branch Manager
review and complete audits in CRM to create efficiencies
weekly branch balancing and other support duties
…and serve as a key member of the OPC team!
Qualifications
You are:
customer-focused, patient, and able to use available resources to research problems
able to multi-task, detail-oriented, and adjust communication style to the situation
an effective communicator both verbally and in writing and able to influence staff to provide high level customer service
a thinker—able to use previous experience as a guide for solving problems
calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all
able to learn and navigate telecommunications system, IT issues, the CRM, and communicate with appropriate vendors when issues arise with these systems
skilled in using different hardware/software programs (including Microsoft Office)
at least 18 years old
have 5+ years of office support experience, and Office Management experience is preferred
Must be able to pass criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis.
Apply today to become a P.E.S.T with OPC!
OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.
#J-18808-Ljbffr