Front End Department Supervisor
Lowe's Companies, Inc., Skin Corner, NJ, United States
Key Responsibilities
Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploys when necessary to support needs throughout the department.
Participates in interviews and provides input into selection decisions for new associates in the assigned area.
Connects with the team daily to understand challenges, elevating issues when necessary.
Provides open and timely feedback and performance coaching to team members, redirecting problematic behavior; partners with the Associate Services Manager when formal disciplinary action is needed.
Encourages the team to share ideas and best practices for delivering outstanding customer service and accomplishing support activities.
Empowers others to make decisions while providing guidance when necessary.
Provides recognition for accomplishing goals and demonstrating effective behaviors.
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
Identifies associate‑relations concerns and takes appropriate action, including elevating concerns to senior management or HR.
Operational Excellence: Empowers and coaches the team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
Monitors and drives the team to achieve key operational performance metrics.
Identifies barriers to operational processes or the customer experience, communicates them, and implements solutions in a timely manner.
Responds quickly and effectively to unexpected events (e.g., callouts, unscheduled deliveries) by reprioritizing tasks.
Monitors the use of store power equipment, ensuring safe operation at all times and addressing violations with associates.
Maintains a focus on safety, security and shrink prevention by securing doors and gates, monitoring for shoplifting and theft, and taking daily steps to maintain inventory and shrink budget integrity.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Continuous Operational Improvement: Recommends strategies to reduce unproductive time, waste or product loss and encourages the team to do the same; analyzes operational activities to reduce impact on the customer.
Self‑Leadership: Seeks performance feedback, pursues self‑development opportunities, builds collaborative relationships with cross‑functional partners, and sets an example by adapting quickly to work challenges and organizational change.
In locations without a Fulfillment Department Supervisor, oversees and drives efficiencies in both front end and fulfillment activities (checkouts, returns, overrides, till audits, Pro fulfillment, pickup in store, install, and delivery picking, staging, and fulfillment).
Drives excellent customer service by ensuring the front‑end support team greets customers, answers phones, responds to inquiries, and proactively addresses concerns.
Ensures appropriate headcount is allocated based on customer demand, including Pro, Install, Delivery, and Pickup in Store functions for fulfillment, and allocation in each checkout and administrative function for front end.
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
Monitors Customer Service desk activity, supporting when needed.
Validates readiness of all delivery orders and communications.
Researches and monitors short picks.
Validates orders are picked and staged on time.
Cross‑functionally trains in other areas of the store to deliver best customer service.
Receives and directs calls appropriately to meet the needs of customers and associates.
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
Validates items being carried in and out of the store when appropriate.
Other duties as assigned.
Manager‑on‑Duty (MOD): Provides full leadership over the store, driving engagement, customer service, staffing and operational efficiency.
Walks the store, observes customer/associate interaction and provides in‑the‑moment coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales.
Shifts associates to areas of high customer traffic or department hotspots as needed.
Manages associate response to call buttons.
Validates aisles remain clean, safe and free of clutter.
Hands off shift observations in person to the next MOD.
Funnels non‑MOD activities (e.g., customer complaints, management approvals, and other run‑the‑business activities including opening and closing the store) to appropriate non‑MOD leaders.
Required Qualifications
High school diploma or GED; alternative education or equivalent experience may be considered.
Four years of experience in a retail environment (five years if the education requirement is not met).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross‑functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales‑related licensure or registration as required by law.
Preferred Qualifications
Experience supporting front‑end or back‑end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast‑paced, dynamic retail environment.
Experience in a key carrying role with manager‑on‑duty responsibilities.
Experience using store computer systems (including but not limited to Project Tool, Genesis, Sterling, M2O, Thin Client).
Pay Range
$22.90 - $24.70 per hour. Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.
Associate Benefits
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program with concierge, work/life services and no‑cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploys when necessary to support needs throughout the department.
Participates in interviews and provides input into selection decisions for new associates in the assigned area.
Connects with the team daily to understand challenges, elevating issues when necessary.
Provides open and timely feedback and performance coaching to team members, redirecting problematic behavior; partners with the Associate Services Manager when formal disciplinary action is needed.
Encourages the team to share ideas and best practices for delivering outstanding customer service and accomplishing support activities.
Empowers others to make decisions while providing guidance when necessary.
Provides recognition for accomplishing goals and demonstrating effective behaviors.
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
Identifies associate‑relations concerns and takes appropriate action, including elevating concerns to senior management or HR.
Operational Excellence: Empowers and coaches the team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
Monitors and drives the team to achieve key operational performance metrics.
Identifies barriers to operational processes or the customer experience, communicates them, and implements solutions in a timely manner.
Responds quickly and effectively to unexpected events (e.g., callouts, unscheduled deliveries) by reprioritizing tasks.
Monitors the use of store power equipment, ensuring safe operation at all times and addressing violations with associates.
Maintains a focus on safety, security and shrink prevention by securing doors and gates, monitoring for shoplifting and theft, and taking daily steps to maintain inventory and shrink budget integrity.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Continuous Operational Improvement: Recommends strategies to reduce unproductive time, waste or product loss and encourages the team to do the same; analyzes operational activities to reduce impact on the customer.
Self‑Leadership: Seeks performance feedback, pursues self‑development opportunities, builds collaborative relationships with cross‑functional partners, and sets an example by adapting quickly to work challenges and organizational change.
In locations without a Fulfillment Department Supervisor, oversees and drives efficiencies in both front end and fulfillment activities (checkouts, returns, overrides, till audits, Pro fulfillment, pickup in store, install, and delivery picking, staging, and fulfillment).
Drives excellent customer service by ensuring the front‑end support team greets customers, answers phones, responds to inquiries, and proactively addresses concerns.
Ensures appropriate headcount is allocated based on customer demand, including Pro, Install, Delivery, and Pickup in Store functions for fulfillment, and allocation in each checkout and administrative function for front end.
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
Monitors Customer Service desk activity, supporting when needed.
Validates readiness of all delivery orders and communications.
Researches and monitors short picks.
Validates orders are picked and staged on time.
Cross‑functionally trains in other areas of the store to deliver best customer service.
Receives and directs calls appropriately to meet the needs of customers and associates.
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
Validates items being carried in and out of the store when appropriate.
Other duties as assigned.
Manager‑on‑Duty (MOD): Provides full leadership over the store, driving engagement, customer service, staffing and operational efficiency.
Walks the store, observes customer/associate interaction and provides in‑the‑moment coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales.
Shifts associates to areas of high customer traffic or department hotspots as needed.
Manages associate response to call buttons.
Validates aisles remain clean, safe and free of clutter.
Hands off shift observations in person to the next MOD.
Funnels non‑MOD activities (e.g., customer complaints, management approvals, and other run‑the‑business activities including opening and closing the store) to appropriate non‑MOD leaders.
Required Qualifications
High school diploma or GED; alternative education or equivalent experience may be considered.
Four years of experience in a retail environment (five years if the education requirement is not met).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross‑functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales‑related licensure or registration as required by law.
Preferred Qualifications
Experience supporting front‑end or back‑end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast‑paced, dynamic retail environment.
Experience in a key carrying role with manager‑on‑duty responsibilities.
Experience using store computer systems (including but not limited to Project Tool, Genesis, Sterling, M2O, Thin Client).
Pay Range
$22.90 - $24.70 per hour. Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.
Associate Benefits
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program with concierge, work/life services and no‑cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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