Assistant Director, Membership & Facility Operations
Loyola Marymount University, Westchester, FL, United States
Assistant Director, Membership & Facility Operations page is loaded## Assistant Director, Membership & Facility Operationslocations:
Westchester Campustime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R14197The Assistant Director, Membership & Facility Operations, provides leadership for member services and facility operations for the Department of Campus Recreation. The Assistant Director, Membership & Facility Operations is responsible for the coordination of member on-boarding processes, program and service sales, member communication, front desk operations, equipment checkout, business transactions and fostering a positive experience for all members and guests. Additionally, this position will supervise and mentor a staff of 50 student employees and assist the Associate Director with the planning, development, facilitation, and evaluation of a comprehensive facility operations plan, to include staffing, risk management, and special events. This position reports to the Associate Director of Campus Recreation, Facility Operations.**Position Specific Accountabilities*** Provide oversight for member services operations including student staff, customer service, membership sales and renewals, financial transactions, program registration, facility access, and equipment checkout.* Utilize Innosoft Fusion membership management system for all departmental areas including system administration, program updates, pricing changes, and system upgrades.* Develop and implement customer service strategies for member services, including membership communication and promotions, new member onboarding, and member retention efforts.* Staff supervision including recruiting, hiring, training and mentoring a diverse group of facility operations student employees.* Responsible for daily accounting transactions, including all cash, check, credit card, point of sale, refund, and payroll deduction.* Develop and maintain relationships with Public Safety, OneCard, Information Technology Services, Student Employment Services, and other units across campus to achieve collaborative success and partnerships.* Monitor and maintain accurate reports detailing facility use, membership sales, locker sales and miscellaneous revenue for the Campus Recreation Department.* Maintain member locker process, including sales, renewal, clean-out and maintenance & repair.* Coordinate all repairs to the Burns Recreation Center fitness and weight equipment & gaming center equipment with internal & external partners.* Coordinate all office supply and uniform purchases for the Burns Recreation Center departments.* Serve on Campus Recreation, Student Affairs and University committees as directed.* Perform other related duties.**Loyola Marymount University Expectations**Exhibit behavior that supports the mission, vision, and values of the university.
Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
Demonstrate a commitment to outstanding customer service.**Position Qualifications*** Typically Bachelor’s degree in Business Management, Higher Education, Public Relations, Communications, Sports and/or Recreation Management or a closely related field. A Master’s degree is preferred.* Minimum three years demonstrated experience working in a Higher Education recreation center or student union with customer service and operations management responsibilities.* Demonstrated supervisory or management experience, including but not limited to selecting, training, coordinating, and evaluating a diverse work force.* Demonstrated progressively responsible experience managing the front lobby operations for a recreation center, gym, or private health club is preferred.* Demonstrated experience in utilizing technology solutions like: When 2 Work, Connect 2 &
Innosoft Fusion software.* Ability to manage a budget, create annual goals for the Burns Recreation Center, and implement innovative programs.* Demonstrated experience working with personal computer software applications including word-processing, spreadsheet, presentation, internet, and email software, such as the programs in the Microsoft Office Suite.* Excellent verbal and written communication skills.* Ability to compile, prepare, write, and review reports.* Ability to lift 50 lbs. with appropriate accommodation* Strong problem-solving skills.* Demonstrated ability to perform duties in a dynamic work environment and to establish and maintain effective working relationships with a variety of staff and the surrounding community.*The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.**#HERC# #HEJ#*Staff RegularSalary range$71,100.00 - $88,900.00 Salary commensurate with education and experience.*Please note that this position may not be eligible for visa sponsorship now or in the future.*Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)locations:
Westchester Campustime type:
Full timeposted on:
Posted 30+ Days AgoFounded in 1911, Loyola Marymount University is a Carnegie classified R2 institution rooted in the Jesuit and Marymount traditions. We are committed to fostering a diverse academic community rich in opportunity for intellectual engagement and real-world experience. We enroll an academically ambitious, multicultural, and socioeconomically diverse student body. We recruit, retain and support a diverse faculty committed to excellence in teaching, research, scholarship and creativity. Our three campuses are rooted in the heart of Los Angeles, a global capital for arts and entertainment, innovation and technology, business and entrepreneurship.LMU is a unique and rewarding place to work. As you consider your employment opportunities with our institution, we encourage you to take the time to learn about the university community and how it distinguishes us from other places of employment. We are proud of the programs, benefits and services we provide our community. We strive to ensure an inclusive environment in all aspects of campus life that fosters a strong sense of trust and mutual respect.## EEO StatementLoyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed (including religious dress and grooming practices), color, national origin (including language and language use restrictions), ancestry, disability (mental and physical) including HIV and AIDS, legally protected medical condition (cancer-related or genetic characteristics), denial of Family and Medical Care Leave, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age 40 or over, military or veteran status, sexual orientation, genetic information or any other bases protected by federal (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990), state or local law. The University does not discriminate on these bases, or any other basis protected by law, in
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Westchester Campustime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R14197The Assistant Director, Membership & Facility Operations, provides leadership for member services and facility operations for the Department of Campus Recreation. The Assistant Director, Membership & Facility Operations is responsible for the coordination of member on-boarding processes, program and service sales, member communication, front desk operations, equipment checkout, business transactions and fostering a positive experience for all members and guests. Additionally, this position will supervise and mentor a staff of 50 student employees and assist the Associate Director with the planning, development, facilitation, and evaluation of a comprehensive facility operations plan, to include staffing, risk management, and special events. This position reports to the Associate Director of Campus Recreation, Facility Operations.**Position Specific Accountabilities*** Provide oversight for member services operations including student staff, customer service, membership sales and renewals, financial transactions, program registration, facility access, and equipment checkout.* Utilize Innosoft Fusion membership management system for all departmental areas including system administration, program updates, pricing changes, and system upgrades.* Develop and implement customer service strategies for member services, including membership communication and promotions, new member onboarding, and member retention efforts.* Staff supervision including recruiting, hiring, training and mentoring a diverse group of facility operations student employees.* Responsible for daily accounting transactions, including all cash, check, credit card, point of sale, refund, and payroll deduction.* Develop and maintain relationships with Public Safety, OneCard, Information Technology Services, Student Employment Services, and other units across campus to achieve collaborative success and partnerships.* Monitor and maintain accurate reports detailing facility use, membership sales, locker sales and miscellaneous revenue for the Campus Recreation Department.* Maintain member locker process, including sales, renewal, clean-out and maintenance & repair.* Coordinate all repairs to the Burns Recreation Center fitness and weight equipment & gaming center equipment with internal & external partners.* Coordinate all office supply and uniform purchases for the Burns Recreation Center departments.* Serve on Campus Recreation, Student Affairs and University committees as directed.* Perform other related duties.**Loyola Marymount University Expectations**Exhibit behavior that supports the mission, vision, and values of the university.
Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
Demonstrate a commitment to outstanding customer service.**Position Qualifications*** Typically Bachelor’s degree in Business Management, Higher Education, Public Relations, Communications, Sports and/or Recreation Management or a closely related field. A Master’s degree is preferred.* Minimum three years demonstrated experience working in a Higher Education recreation center or student union with customer service and operations management responsibilities.* Demonstrated supervisory or management experience, including but not limited to selecting, training, coordinating, and evaluating a diverse work force.* Demonstrated progressively responsible experience managing the front lobby operations for a recreation center, gym, or private health club is preferred.* Demonstrated experience in utilizing technology solutions like: When 2 Work, Connect 2 &
Innosoft Fusion software.* Ability to manage a budget, create annual goals for the Burns Recreation Center, and implement innovative programs.* Demonstrated experience working with personal computer software applications including word-processing, spreadsheet, presentation, internet, and email software, such as the programs in the Microsoft Office Suite.* Excellent verbal and written communication skills.* Ability to compile, prepare, write, and review reports.* Ability to lift 50 lbs. with appropriate accommodation* Strong problem-solving skills.* Demonstrated ability to perform duties in a dynamic work environment and to establish and maintain effective working relationships with a variety of staff and the surrounding community.*The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.**#HERC# #HEJ#*Staff RegularSalary range$71,100.00 - $88,900.00 Salary commensurate with education and experience.*Please note that this position may not be eligible for visa sponsorship now or in the future.*Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)locations:
Westchester Campustime type:
Full timeposted on:
Posted 30+ Days AgoFounded in 1911, Loyola Marymount University is a Carnegie classified R2 institution rooted in the Jesuit and Marymount traditions. We are committed to fostering a diverse academic community rich in opportunity for intellectual engagement and real-world experience. We enroll an academically ambitious, multicultural, and socioeconomically diverse student body. We recruit, retain and support a diverse faculty committed to excellence in teaching, research, scholarship and creativity. Our three campuses are rooted in the heart of Los Angeles, a global capital for arts and entertainment, innovation and technology, business and entrepreneurship.LMU is a unique and rewarding place to work. As you consider your employment opportunities with our institution, we encourage you to take the time to learn about the university community and how it distinguishes us from other places of employment. We are proud of the programs, benefits and services we provide our community. We strive to ensure an inclusive environment in all aspects of campus life that fosters a strong sense of trust and mutual respect.## EEO StatementLoyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed (including religious dress and grooming practices), color, national origin (including language and language use restrictions), ancestry, disability (mental and physical) including HIV and AIDS, legally protected medical condition (cancer-related or genetic characteristics), denial of Family and Medical Care Leave, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age 40 or over, military or veteran status, sexual orientation, genetic information or any other bases protected by federal (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990), state or local law. The University does not discriminate on these bases, or any other basis protected by law, in
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