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FOH Manager

Rosa Mexicano, New York, NY, United States


JOB DESCRIPTION | RESTAURANT MANAGER FOH
Are you ready to lead where every shift feels like a celebration? At Rosa Mexicano, we blend the vibrant spirit of Mexico with elevated dining and unforgettable hospitality. We’re looking for a passionate, driven Operations Manager who believes great restaurants are built on people, pride, and performance. This is more than a management job — it’s your chance to take ownership of your business, lead a team with heart, and deliver Warm Latin Hospitality while maximizing results. Bring your leadership, hospitality instinct, and entrepreneurial mindset — we’ll provide the platform and tools.

WHY YOU’LL LOVE WORKING WITH US

A culture rooted in Passion, Respect, Integrity, Determination, Excellence

Real ownership mentality — lead your restaurant like it’s your own

Strong bonus potential tied to sales, guest experience, and profitability

Dining discounts for you (and your favorite people!)

Health & commuter benefits

Career growth across our Rosa Mexicano family

WHAT YOU’LL DO
Lead With Hospitality

Create regular guests — you are the tone-setter for Warm Latin Hospitality

Coach your team to anticipate guest needs and create unforgettable moments

Handle guest feedback with care, urgency, and grace

Ensure our brand story — from Chef Josefina Howard’s legacy to our tableside guacamole — is alive in every shift

Own Your Business

Drive sales through smart floor leadership, upselling culture, and local store marketing

Manage labor, scheduling, and productivity to hit financial targets

Monitor PMIX, check averages, and guest counts to grow revenue

Control costs while protecting quality

Build & Develop Your Team

Recruit, hire, and train FOH team members with RM standards

Lead inspiring pre-shifts and ongoing training

Coach Salesmanship daily

Foster a culture of accountability, teamwork, and celebration

Recognize great performance — because appreciation drives retention

Execute With Excellence

Maintain service steps, sanitation standards, and DOH compliance

Ensure clean, organized dining rooms and bars — never walk past a napkin

Communicate constantly with BOH and bar teams

Protect brand standards for food, beverage, and presentation

Lead responsible alcohol service

Skills & Qualifications

2+ years restaurant management experience preferred

Strong knowledge of restaurant financials (labor %, COGS, PMIX, P&L basics)

Excellent communication and leadership skills

Comfortable in a fast-paced, high-energy environment

Experience with POS & scheduling systems (Toast, Harri/7Shifts, Restaurant365 a plus)

Flexible schedule — evenings, weekends, holidays

Ability to stand/walk for extended periods

Ability to lift up to 40 lbs

Comfortable working in both dining room and bar environments

Benefits

Competitive salary + performance bonus

Health, dental, vision options

Paid time off

Dining discounts

Career growth opportunities across Rosa Mexicano

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