Practice Success Coordinator
Upperline Health Inc, Orange Park, FL, United States
Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value‑based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary. Treatment is transformative.
Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long‑term health needs.
We put patients at the center of value‑based care.
Position Summary
The Practice Success Coordinator helps patients understand and enroll in Upperline Plus, our program designed to make healthcare easier and more personalized for people with chronic conditions. This position engages directly with patients to explain program benefits, answer questions, and guide them through the enrollment process using an iPad.
This role is ideal for someone who enjoys daily patient interaction and teamwork in an in‑person clinical setting. Candidates with customer service experience often succeed in this position because of their ability to build trust, communicate clearly, and create positive experiences.
This position requires
daily in‑person presence
at partner practices in the assigned region.
This position is open to applicants residing in Orange Park, FL.
Key Responsibilities
Patient Education and Enrollment
Educates patients on how the program can support their care
Quickly and clearly communicates the benefits of Upperline Plus to patients during the check‑in or check‑out process
Builds trust through friendly, helpful conversations
Clinic Collaboration and Workflow
Works alongside clinic staff to keep enrollment goals on track
Collaborates with clinic staff to develop and refine workflows that support patient enrollment
Works with clinic staff to identify issues and develop actionable solutions
Represents and promotes Upperline’s culture and values with partner practices
Clearly explains the Upperline Plus program and builds trust with patients and clinic staff
Communicates with warmth, empathy, and clarity in face‑to‑face conversations
Works well on a team, follows through on tasks, and asks for help when issues arise
Takes ownership of goals and works steadily toward meeting them
Stays organized and presents information in a clear, simple way
Feels comfortable using iPads and basic computer programs such as Microsoft Office
Handles sensitive and confidential information appropriately and follows HIPAA guidelines
Minimum Qualifications
High school diploma or equivalent
Two (2) years of professional experience in customer service roles
Preferred Qualifications
Experience in a customer‑facing role such as retail, hospitality, or call centers
Is motivated by results and by making a real difference in people’s lives
Experience working with older adults or a geriatric population
Comprehensive benefit options include medical, dental and vision, 401(k) (matching), PTO and parental leave.
Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
Job Type
Full‑time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Triage is temporary. Treatment is transformative.
Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long‑term health needs.
We put patients at the center of value‑based care.
Position Summary
The Practice Success Coordinator helps patients understand and enroll in Upperline Plus, our program designed to make healthcare easier and more personalized for people with chronic conditions. This position engages directly with patients to explain program benefits, answer questions, and guide them through the enrollment process using an iPad.
This role is ideal for someone who enjoys daily patient interaction and teamwork in an in‑person clinical setting. Candidates with customer service experience often succeed in this position because of their ability to build trust, communicate clearly, and create positive experiences.
This position requires
daily in‑person presence
at partner practices in the assigned region.
This position is open to applicants residing in Orange Park, FL.
Key Responsibilities
Patient Education and Enrollment
Educates patients on how the program can support their care
Quickly and clearly communicates the benefits of Upperline Plus to patients during the check‑in or check‑out process
Builds trust through friendly, helpful conversations
Clinic Collaboration and Workflow
Works alongside clinic staff to keep enrollment goals on track
Collaborates with clinic staff to develop and refine workflows that support patient enrollment
Works with clinic staff to identify issues and develop actionable solutions
Represents and promotes Upperline’s culture and values with partner practices
Clearly explains the Upperline Plus program and builds trust with patients and clinic staff
Communicates with warmth, empathy, and clarity in face‑to‑face conversations
Works well on a team, follows through on tasks, and asks for help when issues arise
Takes ownership of goals and works steadily toward meeting them
Stays organized and presents information in a clear, simple way
Feels comfortable using iPads and basic computer programs such as Microsoft Office
Handles sensitive and confidential information appropriately and follows HIPAA guidelines
Minimum Qualifications
High school diploma or equivalent
Two (2) years of professional experience in customer service roles
Preferred Qualifications
Experience in a customer‑facing role such as retail, hospitality, or call centers
Is motivated by results and by making a real difference in people’s lives
Experience working with older adults or a geriatric population
Comprehensive benefit options include medical, dental and vision, 401(k) (matching), PTO and parental leave.
Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
Job Type
Full‑time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr