Patient Access Specialist - PRN
Ensemble Health Partners, Memphis, TN, United States
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and emphasizes that every touch should be meaningful.
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $17.00 - $18.65/hr based on experience
The hours available are PRN - Per Diem, Weekend Overnights
This position is an onsite role and candidates must be able to work on-site
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities
Perform admitting duties for all patients admitted for services at the hospital, meeting the mission and goals of the organization and regulatory compliance requirements; work within organizational policies and processes.
Assign accurate MRNs, complete medical necessity / compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
Operate the telephone switchboard to relay calls and maintain professionalism and compassionate service; meet point of service goals.
Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits and provide statistical data to Patient Access leadership.
Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information; collect point of service payments and discuss payment plan options.
Explain general consent for treatment forms, obtain signatures, and witness where required.
Explain and distribute patient education documents and forms as applicable for future services.
Review eligibility responses in the insurance verification system and apply the correct insurance plan code; enter benefit data to support POS and billing processes to aid a clean claim rate.
Screen medical necessity using ABN software to inform Medicare patients of possible non-payment and distribute ABN and other forms as appropriate.
Experience
1+ years of customer service experience
Must be inquisitive and open to innovation including AI to improve processes and patient/client experiences
Required Education
High School Diploma/GED Required
Certification
CRCR Required within 6 months of hire (Company Paid)
Benefits & Culture
Associate Benefits – Comprehensive package supporting physical, emotional, and financial health
Culture – Collaborative, growth-oriented environment that values people
Growth – Professional development and tuition reimbursement opportunities
Recognition – Incentive programs for employees who perform at or above expectations
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
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O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $17.00 - $18.65/hr based on experience
The hours available are PRN - Per Diem, Weekend Overnights
This position is an onsite role and candidates must be able to work on-site
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities
Perform admitting duties for all patients admitted for services at the hospital, meeting the mission and goals of the organization and regulatory compliance requirements; work within organizational policies and processes.
Assign accurate MRNs, complete medical necessity / compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
Operate the telephone switchboard to relay calls and maintain professionalism and compassionate service; meet point of service goals.
Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits and provide statistical data to Patient Access leadership.
Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information; collect point of service payments and discuss payment plan options.
Explain general consent for treatment forms, obtain signatures, and witness where required.
Explain and distribute patient education documents and forms as applicable for future services.
Review eligibility responses in the insurance verification system and apply the correct insurance plan code; enter benefit data to support POS and billing processes to aid a clean claim rate.
Screen medical necessity using ABN software to inform Medicare patients of possible non-payment and distribute ABN and other forms as appropriate.
Experience
1+ years of customer service experience
Must be inquisitive and open to innovation including AI to improve processes and patient/client experiences
Required Education
High School Diploma/GED Required
Certification
CRCR Required within 6 months of hire (Company Paid)
Benefits & Culture
Associate Benefits – Comprehensive package supporting physical, emotional, and financial health
Culture – Collaborative, growth-oriented environment that values people
Growth – Professional development and tuition reimbursement opportunities
Recognition – Incentive programs for employees who perform at or above expectations
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
#J-18808-Ljbffr