Patient Access Specialist - PART TIME
Ensemble Health Partners, Austintown, OH, United States
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy, recognizing that healthcare requires a human touch and that a meaningful touch is vital.
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Opportunity
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Pay: $17.00 - $18.15/hr based on experience
Onsite location: Mercy - Austintown Medical Center, Austintown, OH
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital and for meeting mission goals and regulatory compliance requirements. The representative will work within the organization’s policies and processes.
Job Responsibilities
Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service measured by Press Ganey.
Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
Adhere to policies and deliver compassionate customer service in all interactions.
Accountable for point-of-service goals as assigned.
Use quality auditing and reporting systems to correct accounts, conduct audits, and provide statistical data to leadership.
Pre-register patient accounts before visits, including inbound/outbound calling to collect demographic, insurance, and financial information, and collect point-of-service collections and past due balances with payment plan options.
Explain consent for treatment forms, obtain signatures, and distribute patient education documents such as Medicare/Tricare messages, consent forms, and other required paperwork.
Review insurance verification responses, select applicable insurance plan codes, and enter benefit data to support POS and billing processes for a clean claim rate.
Screen for medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment, and distribute documentation and pamphlets as appropriate.
Experience
1+ years of customer service experience.
Inquisitive and open to innovation, including AI, to improve processes and patient experiences.
Minimum Education
High School Diploma or GED.
Certifications
CRCR certification required within 9 months of hire (company-paid).
Benefits
Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
Culture rooted in collaboration, growth, and innovation, putting people first.
Professional development: earn certifications and receive tuition reimbursement.
Recognition: quarterly and annual incentive programs for high performers.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
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O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Opportunity
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Pay: $17.00 - $18.15/hr based on experience
Onsite location: Mercy - Austintown Medical Center, Austintown, OH
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital and for meeting mission goals and regulatory compliance requirements. The representative will work within the organization’s policies and processes.
Job Responsibilities
Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service measured by Press Ganey.
Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
Adhere to policies and deliver compassionate customer service in all interactions.
Accountable for point-of-service goals as assigned.
Use quality auditing and reporting systems to correct accounts, conduct audits, and provide statistical data to leadership.
Pre-register patient accounts before visits, including inbound/outbound calling to collect demographic, insurance, and financial information, and collect point-of-service collections and past due balances with payment plan options.
Explain consent for treatment forms, obtain signatures, and distribute patient education documents such as Medicare/Tricare messages, consent forms, and other required paperwork.
Review insurance verification responses, select applicable insurance plan codes, and enter benefit data to support POS and billing processes for a clean claim rate.
Screen for medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment, and distribute documentation and pamphlets as appropriate.
Experience
1+ years of customer service experience.
Inquisitive and open to innovation, including AI, to improve processes and patient experiences.
Minimum Education
High School Diploma or GED.
Certifications
CRCR certification required within 9 months of hire (company-paid).
Benefits
Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
Culture rooted in collaboration, growth, and innovation, putting people first.
Professional development: earn certifications and receive tuition reimbursement.
Recognition: quarterly and annual incentive programs for high performers.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
#J-18808-Ljbffr