Business Development Coordinator
Goodson Acura, Dallas, TX, United States
Business Development Coordinator Service Department Goodson Acura is looking for an energetic and customer-focused Business Development Coordinator to join our service team. In this role, you'll be the first point of contact for our customers connecting them with the right resources, scheduling service appointments, and ensuring every interaction reflects the Goodson Acura standard of excellence. If you thrive in a fast-moving environment and love building relationships, we want to hear from you.
Benefits & Perks
Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment no open enrollment required
Free Direct Primary Care ("Concierge") doctor
Earn up to 4 weeks of paid vacation, with the option to cash out
Paid Bereavement Leave
5 Paid Holidays plus one additional floating PTO day
Employer-paid Life Insurance
Employer-paid Long-Term Disability
Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)
Employee Recognition & Milestones
Annual service bonus: $50 per year of service, presented in cash by the owner
Annual Thanksgiving turkey, presented by ownership and leadership
Thanksgiving and Christmas lunches hosted at the dealership
5-year anniversary: custom gold ring (white or yellow gold) with the company name
Every 5 years thereafter: two diamonds added to your ring
25-year milestone: Rolex watch
30-year milestone and beyond: silver bar awarded annually
What You'll Do
Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic
Maintain accurate and up-to-date customer records in our CRM and database systems
Follow up with customers after service visits to gauge satisfaction and reinforce loyalty
Safeguard customer data by consistently adhering to information security protocols
Resolve customer questions, concerns, and complaints promptly escalating when appropriate
Connect customers with the right department or team member to meet their needs efficiently
Deliver professional, courteous service via phone and electronic communication
Take initiative in resolving customer experience issues before they escalate
Help manage customer flow to reduce wait times and streamline the service process
What We're Looking For
High school diploma or GED required
At least one year of experience in a customer-facing role
Strong interpersonal and communication skills written and verbal
Comfortable navigating computers, software platforms, and digital tools
Self-motivated with the ability to set goals and consistently meet them
Strong time management skills and a polished, professional demeanor
A genuine passion for helping people and a positive, team-oriented attitude
Ability to manage multiple tasks and priorities simultaneously
Equal Opportunity Employer
Goodson Acura is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and welcoming workplace for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable law.
Benefits & Perks
Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment no open enrollment required
Free Direct Primary Care ("Concierge") doctor
Earn up to 4 weeks of paid vacation, with the option to cash out
Paid Bereavement Leave
5 Paid Holidays plus one additional floating PTO day
Employer-paid Life Insurance
Employer-paid Long-Term Disability
Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)
Employee Recognition & Milestones
Annual service bonus: $50 per year of service, presented in cash by the owner
Annual Thanksgiving turkey, presented by ownership and leadership
Thanksgiving and Christmas lunches hosted at the dealership
5-year anniversary: custom gold ring (white or yellow gold) with the company name
Every 5 years thereafter: two diamonds added to your ring
25-year milestone: Rolex watch
30-year milestone and beyond: silver bar awarded annually
What You'll Do
Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic
Maintain accurate and up-to-date customer records in our CRM and database systems
Follow up with customers after service visits to gauge satisfaction and reinforce loyalty
Safeguard customer data by consistently adhering to information security protocols
Resolve customer questions, concerns, and complaints promptly escalating when appropriate
Connect customers with the right department or team member to meet their needs efficiently
Deliver professional, courteous service via phone and electronic communication
Take initiative in resolving customer experience issues before they escalate
Help manage customer flow to reduce wait times and streamline the service process
What We're Looking For
High school diploma or GED required
At least one year of experience in a customer-facing role
Strong interpersonal and communication skills written and verbal
Comfortable navigating computers, software platforms, and digital tools
Self-motivated with the ability to set goals and consistently meet them
Strong time management skills and a polished, professional demeanor
A genuine passion for helping people and a positive, team-oriented attitude
Ability to manage multiple tasks and priorities simultaneously
Equal Opportunity Employer
Goodson Acura is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and welcoming workplace for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable law.