Patient Access Specialist; 0.5 FTE; Day Shift
UnityPoint Health, Madison, WI, United States
Patient Access Representative
FTE: 0.5
Shift: Week 1: Wed/Thu 9:30a–6:00p. Week 2: Sat/Sun/Thu 9:30a–6:00p; Wed 2p–6p.
Compensation: $18.32+ per hour
Hours per week: 20
Weekends: No
We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.
Key Responsibilities
Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
Maintain strong knowledge of insurance plans and verification processes.
Answer and route phone calls professionally; take accurate messages.
Educate patients on financial obligations, including point of service (POS) collections and estimates.
Assist with patient self‑service registration processes.
Monitor and manage multiple work queues to ensure timely workflow.
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Schedule walk‑in procedures and collaborate with central scheduling regarding other needs.
Qualifications
High School Diploma or equivalent.
At least two (2) years of customer service or healthcare‑related experience preferred.
About UnityPoint Health – Meriter
We’re proud to be recognized as a Top Place to Work in Healthcare by Becker’s Healthcare for several years in a row. UnityPoint Health – Meriter and UW Health work closely to deliver exceptional healthcare services to our community.
Benefits
Paid time off, parental leave, 401(k) matching, and an employee recognition program.
Dental, health, and vision insurance, paid holidays, short- and long‑term disability, and pet insurance.
Tuition reimbursement and adoption assistance.
EEO/M/F/D/V
#J-18808-Ljbffr
FTE: 0.5
Shift: Week 1: Wed/Thu 9:30a–6:00p. Week 2: Sat/Sun/Thu 9:30a–6:00p; Wed 2p–6p.
Compensation: $18.32+ per hour
Hours per week: 20
Weekends: No
We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.
Key Responsibilities
Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
Maintain strong knowledge of insurance plans and verification processes.
Answer and route phone calls professionally; take accurate messages.
Educate patients on financial obligations, including point of service (POS) collections and estimates.
Assist with patient self‑service registration processes.
Monitor and manage multiple work queues to ensure timely workflow.
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Schedule walk‑in procedures and collaborate with central scheduling regarding other needs.
Qualifications
High School Diploma or equivalent.
At least two (2) years of customer service or healthcare‑related experience preferred.
About UnityPoint Health – Meriter
We’re proud to be recognized as a Top Place to Work in Healthcare by Becker’s Healthcare for several years in a row. UnityPoint Health – Meriter and UW Health work closely to deliver exceptional healthcare services to our community.
Benefits
Paid time off, parental leave, 401(k) matching, and an employee recognition program.
Dental, health, and vision insurance, paid holidays, short- and long‑term disability, and pet insurance.
Tuition reimbursement and adoption assistance.
EEO/M/F/D/V
#J-18808-Ljbffr