Patient Experience Rep
Piedmont, Columbus, GA, United States
Overview
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Responsibilities
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
1 year of experience in customer service, preferably in a healthcare environment Required
Experience working with complex customer service situations Preferred
Licenses and Certifications
None Required
#J-18808-Ljbffr
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Responsibilities
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
1 year of experience in customer service, preferably in a healthcare environment Required
Experience working with complex customer service situations Preferred
Licenses and Certifications
None Required
#J-18808-Ljbffr