Veterinary Assistant/Receptionist
NVA General Practice, Richfield, MN, United States
Woodlake Veterinary Hospital is a full-service, AAHA-accredited small animal practice in Richfield, Minnesota, committed to providing exceptional, compassionate care to our patients throughout every stage of life. We value the skills, dedication, and experience that veterinary technicians bring and foster a supportive, positive team culture where collaboration, mentorship, and professional growth are encouraged. At Woodlake, your skills are respected, your contributions matter, and your continued development is supported.
The Veterinary Assistant and Customer Service Representative are critical roles at supporting the daily operation of a hospital. Every department relies on their significant role in aiding with a variety of services to provide excellent client and patient care. We are looking to add a flexible team member who would work both at our front desk and with appointments as an assistant, either part-time or full-time.
Job Description Overview
Veterinary Assistant
Assist with patient care and treatment
Monitor hospitalized pets and aid in caring for animals after surgery
Restrain animals during blood draws and nail trims
Aiding with routine diagnostic tests (i.e. Taking radiographs, running bloodwork, etc.)
Maintain and sterilize surgical instruments/equipment
Clean/disinfect cages, kennels, exam and treatment areas of hospital
Administer medications under Veterinarian/Vet Tech supervision
Answer phones, schedule appointments, and greet clients
Customer Service Representative
Greet clients and provide a welcoming, warm client experience
Communicate with clients via phone, text and email in an empathetic manner
Maintain accurate patient records and manage paperwork and forms
Collaborate with other team members and departments effectively to provide quality client and patient care
Promptly room patients after they have checked in
Follow up on missed appointments, overdue services, and client reminders
Resolve client concerns or complaints professionally, escalating issues to management when appropriate
Qualifications
High school diploma or equivalent required
Must be a self-starter, able to multitask and a team player with a positive attitude
Strong interpersonal and communication skills
Experience working with cats and dogs in a medical setting
Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 40 lbs.). Should be able to lift 40 lbs. on own.
Ability to multitask in a fast‑paced environment and handle stressful situations gracefully
Walks or stands for extended periods or time; frequently works in a bent or squatting position.
Is experienced in the teamwork approach and works well with all levels of hospital team members
If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!
Compensation
Hourly wage $17 - $24 DOE. Eligible for periodic bonuses.
Full‑time Benefits
Medical, Vision, Dental insurance
401(k)
HSA/FSA
Paid Time Off
Sick Time
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The Veterinary Assistant and Customer Service Representative are critical roles at supporting the daily operation of a hospital. Every department relies on their significant role in aiding with a variety of services to provide excellent client and patient care. We are looking to add a flexible team member who would work both at our front desk and with appointments as an assistant, either part-time or full-time.
Job Description Overview
Veterinary Assistant
Assist with patient care and treatment
Monitor hospitalized pets and aid in caring for animals after surgery
Restrain animals during blood draws and nail trims
Aiding with routine diagnostic tests (i.e. Taking radiographs, running bloodwork, etc.)
Maintain and sterilize surgical instruments/equipment
Clean/disinfect cages, kennels, exam and treatment areas of hospital
Administer medications under Veterinarian/Vet Tech supervision
Answer phones, schedule appointments, and greet clients
Customer Service Representative
Greet clients and provide a welcoming, warm client experience
Communicate with clients via phone, text and email in an empathetic manner
Maintain accurate patient records and manage paperwork and forms
Collaborate with other team members and departments effectively to provide quality client and patient care
Promptly room patients after they have checked in
Follow up on missed appointments, overdue services, and client reminders
Resolve client concerns or complaints professionally, escalating issues to management when appropriate
Qualifications
High school diploma or equivalent required
Must be a self-starter, able to multitask and a team player with a positive attitude
Strong interpersonal and communication skills
Experience working with cats and dogs in a medical setting
Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 40 lbs.). Should be able to lift 40 lbs. on own.
Ability to multitask in a fast‑paced environment and handle stressful situations gracefully
Walks or stands for extended periods or time; frequently works in a bent or squatting position.
Is experienced in the teamwork approach and works well with all levels of hospital team members
If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!
Compensation
Hourly wage $17 - $24 DOE. Eligible for periodic bonuses.
Full‑time Benefits
Medical, Vision, Dental insurance
401(k)
HSA/FSA
Paid Time Off
Sick Time
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