Care Coordinator
PetVet Care Centers, Springfield, VA, United States
PetVet Care Centers' The Regional Veterinary Referral Center
is currently seeking a
Care Coordinator
to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the
Ultimate Care Experience — every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than
420 locally led hospitals
and over
11,000 team members nationwide , we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Care Coordinator supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Key Responsibilities
Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions
Provide top notch customer service
Maintain a professional appearance (clothes and attitude)
Maintains clean exam rooms and lobby
Identify and work compassionately with clients in various emotional states
Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed
Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
Assists owners when picking up medications, ashes or special dietary products; answers questions
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
Highly skilled at typing and editing a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Maintains professional in writing for responding to emails or documenting in database
Receives and distributes incoming mail; processes and stamps outgoing mail
Performs cashiering duties; processes refunds, returns and credits as needed
Organizes and processes all payment plans
Processes billing statements and collections
May weigh pets when they come in for exams, procedures, etc.
Processes faxes
Shows up for work regularly; full time presence at work is essential for every shift
Obtain previous records from other facilities and adds to patient chart
Able to learn basic veterinary medicine terminology
Be able to multi-task efficiently
May take medication refill requests and messages for doctors
Able to use Windows based computer systems, word processing, email, web search and other skills needed to use software.
Able to reconcile the drawer and complete end of day duties at the close of the day
Performs other duties as assigned by Hospital Manager and Medical Director
Qualifications (Required)
High school diploma or GED
May consider an equivalent combination of education, certification, training, and/or experience
Previous reception experience at another Emergency Veterinary Hospital and strong typing and computer use skills.
Preferred Skills (Nice To Have)
Over 2 years of experience as an ER receptionist.
Schedule
Open for Full Time and Part Time
Full Time:
Sunday, Monday, Tuesday - 10:30AM-11PM
Wednesday to Friday - 10:30 AM–11 PM
Part Time: Saturday to Sunday - 7AM–7:30PM
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range
$20—$23 USD
At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
#J-18808-Ljbffr
is currently seeking a
Care Coordinator
to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the
Ultimate Care Experience — every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than
420 locally led hospitals
and over
11,000 team members nationwide , we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Care Coordinator supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Key Responsibilities
Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions
Provide top notch customer service
Maintain a professional appearance (clothes and attitude)
Maintains clean exam rooms and lobby
Identify and work compassionately with clients in various emotional states
Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed
Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
Assists owners when picking up medications, ashes or special dietary products; answers questions
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
Highly skilled at typing and editing a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Maintains professional in writing for responding to emails or documenting in database
Receives and distributes incoming mail; processes and stamps outgoing mail
Performs cashiering duties; processes refunds, returns and credits as needed
Organizes and processes all payment plans
Processes billing statements and collections
May weigh pets when they come in for exams, procedures, etc.
Processes faxes
Shows up for work regularly; full time presence at work is essential for every shift
Obtain previous records from other facilities and adds to patient chart
Able to learn basic veterinary medicine terminology
Be able to multi-task efficiently
May take medication refill requests and messages for doctors
Able to use Windows based computer systems, word processing, email, web search and other skills needed to use software.
Able to reconcile the drawer and complete end of day duties at the close of the day
Performs other duties as assigned by Hospital Manager and Medical Director
Qualifications (Required)
High school diploma or GED
May consider an equivalent combination of education, certification, training, and/or experience
Previous reception experience at another Emergency Veterinary Hospital and strong typing and computer use skills.
Preferred Skills (Nice To Have)
Over 2 years of experience as an ER receptionist.
Schedule
Open for Full Time and Part Time
Full Time:
Sunday, Monday, Tuesday - 10:30AM-11PM
Wednesday to Friday - 10:30 AM–11 PM
Part Time: Saturday to Sunday - 7AM–7:30PM
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range
$20—$23 USD
At PetVet Care Centers, we’re committed to a
Culture of Care
— for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S.
and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
#J-18808-Ljbffr