Health Advisor
Sun Life, Baltimore, MD, United States
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Job Description
At Sun Life, we look for optimistic people who want to make life brighter for our clients. We understand the value of diverse cultures, perspectives and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
Do you have experience in healthcare?
A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!
The opportunity
The
Health Advisor
role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them navigate the healthcare system in order to receive the best and most expeditious care available. This is a full time Monday-Friday position with an on-call rotation generally every four weeks. Our Health Advisors occasionally accompany members on appointments in their region.
PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.
We are seeking candidates that live within the Midwest (Primary location: Chicago).
How you will contribute
Guide Every Step of Care: Be the trusted coordinator for all aspects of your member’s healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
Provide Expert Insights: Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials and expert physicians.
Deliver Caring, High-Touch Service: Be a dependable and compassionate support for your member and their family.
Build Strong Medical Partnerships: Develop and nurture relationships with physicians and hospital staff to ensure the best possible care for your members.
What you will bring with you
Ability to work with a diverse range of people
Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health-related field
Background in medical social work, nursing or case management
Clinical medicine, direct patient care or case management experience
Hospital setting experience preferred
Self-starter, ability to work independently and as part of a team
Excellent communication skills and sense of urgency
Compelling communicator, service-oriented and ability to work collaboratively with others
Ability to navigate and adapt to a changing fast-paced work environment
Proficiency with MS Office
Excellent time management skills, agility in multitasking, decisiveness, bias toward action and proactive approach to medical needs of members
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Benefits
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs
Retirement and Stock Purchase programs to help build and enhance your future financial security, including a 401(k) plan with an employer-paid match and an employer-funded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work Certified in Canada and the U.S.
Named a Top 10 employer by the Boston Globe’s Top Places to Work for two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Salary Range: $76,200 - $114,300
At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your performance.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
Job Category: Health Advisor
Posting End Date: 29/04/2026
#J-18808-Ljbffr
Job Description
At Sun Life, we look for optimistic people who want to make life brighter for our clients. We understand the value of diverse cultures, perspectives and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
Do you have experience in healthcare?
A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!
The opportunity
The
Health Advisor
role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them navigate the healthcare system in order to receive the best and most expeditious care available. This is a full time Monday-Friday position with an on-call rotation generally every four weeks. Our Health Advisors occasionally accompany members on appointments in their region.
PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.
We are seeking candidates that live within the Midwest (Primary location: Chicago).
How you will contribute
Guide Every Step of Care: Be the trusted coordinator for all aspects of your member’s healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
Provide Expert Insights: Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials and expert physicians.
Deliver Caring, High-Touch Service: Be a dependable and compassionate support for your member and their family.
Build Strong Medical Partnerships: Develop and nurture relationships with physicians and hospital staff to ensure the best possible care for your members.
What you will bring with you
Ability to work with a diverse range of people
Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health-related field
Background in medical social work, nursing or case management
Clinical medicine, direct patient care or case management experience
Hospital setting experience preferred
Self-starter, ability to work independently and as part of a team
Excellent communication skills and sense of urgency
Compelling communicator, service-oriented and ability to work collaboratively with others
Ability to navigate and adapt to a changing fast-paced work environment
Proficiency with MS Office
Excellent time management skills, agility in multitasking, decisiveness, bias toward action and proactive approach to medical needs of members
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Benefits
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs
Retirement and Stock Purchase programs to help build and enhance your future financial security, including a 401(k) plan with an employer-paid match and an employer-funded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work Certified in Canada and the U.S.
Named a Top 10 employer by the Boston Globe’s Top Places to Work for two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Salary Range: $76,200 - $114,300
At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your performance.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
Job Category: Health Advisor
Posting End Date: 29/04/2026
#J-18808-Ljbffr