Patient Services Representative - Sunshine Clinic - Days

Job Description
INTEGRIS Health Medical Group Miami, Oklahoma’s largest not-for-profit health system has a great opportunity for a Patient Services Representative in Miami, OK. In this position, you’ll work Monday through Friday from 8am to 5pm with our Sunshine Clinic team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as front‑loaded PTO, 100% INTEGRIS Health‑paid short‑term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population‑specific competencies and adherence to National Patient Safety Goals as appropriate based on the level of patient contact.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Responsibilities

Responsible for receiving and/or dispatching incoming phone calls

Collects payments for copays and deductibles

Makes financial arrangements for patients

Performs check‑in and check‑out duties accurately and timely

Makes appointments for visits and, if an emergency, informs a clinical employee or provider

Verifies insurance eligibility and benefits, records the information in the medical record, and completes referrals to specialty providers, home health, etc.

Accurately enters patient demographics into the practice management system

Takes messages when answering the telephone, correctly spelling names, and identifying the patient by two patient identifiers according to National Patient Safety Goals

Takes clear and concise messages from pharmacies, physicians, and hospital personnel; directs the message to the clinical employee and/or provider

Manages large call volume while maintaining excellent telephone etiquette

Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Physical Demands
Position may have additional or varied physical demands and/or respiratory fit test requirements. Must be able to handle a high volume of telephone calls and patient interactions, including scheduling appointments, discussing billing issues, setting up payment arrangements, and collecting past‑due payments. Must be able to handle multiple tasks in a high‑stress environment. May be required to drive.

Qualifications
REQUIRED QUALIFICATIONS

6 months customer service experience

IMG Float Pool: This job requires the incumbents to operate an INTEGRIS‑owned vehicle or a personal vehicle (non‑INTEGRIS‑owned) and therefore must have a current Oklahoma State Driver’s License as well as a driving record acceptable to our insurance carrier.

Preferred Qualifications

1‑year clerical experience

Experience in responsibility for cashier procedures and/or basic accounting, clinic check‑in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD‑9 coding

6 months telephone customer service experience

About Us
INTEGRIS Health mission: Partnering with people to live healthier lives. To our patients, that means we partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state’s best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.

INTEGRIS Health is the state’s largest Oklahoma‑owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities, and home health agencies throughout much of the state.

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