Virtual Patient Support Specialist
Syneos Health Commercial Solutions, Buffalo, NY, United States
Description
You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will
Provide timely and accurate responses to inbound calls, emails, and other communications from customers
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
Identify and resolve patient issues or escalated to appropriate internal teams as needed
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
Essential Requirements
High school diploma or equivalent
1-3 years’ experience in customer service, call center operations or related fields
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
Desired Requirements
Bachelor’s degree
Experience in the pharmaceutical or healthcare industry
Bilingual (English/Spanish)
Willingness to work flexible hours, as needed
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
Benefits for this position include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
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You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will
Provide timely and accurate responses to inbound calls, emails, and other communications from customers
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
Identify and resolve patient issues or escalated to appropriate internal teams as needed
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
Essential Requirements
High school diploma or equivalent
1-3 years’ experience in customer service, call center operations or related fields
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
Desired Requirements
Bachelor’s degree
Experience in the pharmaceutical or healthcare industry
Bilingual (English/Spanish)
Willingness to work flexible hours, as needed
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
Benefits for this position include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
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