Patient Access Rep I - Clinic
CommonSpirit Health, Lufkin, TX, United States
Job Summary and Responsibilities
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check‑in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high‑quality patient intake experience.
Responsibilities
Assemble all data and documents required for complete patient registration, including pre‑admission, admission, pre‑registration and registration functions; complete all insurance verifications and authorizations.
Enter all patient demographic information; use other department applications for eligibility and authorization.
Assess patient financial responsibility and collect co‑pays and deductibles at time of admission.
Screen admissions and inform referring physician offices, patients and families about hospital policies and procedures regarding method of payment and payment sources for services rendered.
Obtain and document funding information from patients, provide information on available funding resources, and obtain funding for patients in the statuses of scheduling, pre‑registration, registration, or post‑registration as assigned.
Use payer resources and website to explore and assess eligibility; initiate third‑party referrals, administer financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care.
Qualifications
High School Graduate required.
Pay Range
$16.06 - $22.69 /hour
#J-18808-Ljbffr
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check‑in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high‑quality patient intake experience.
Responsibilities
Assemble all data and documents required for complete patient registration, including pre‑admission, admission, pre‑registration and registration functions; complete all insurance verifications and authorizations.
Enter all patient demographic information; use other department applications for eligibility and authorization.
Assess patient financial responsibility and collect co‑pays and deductibles at time of admission.
Screen admissions and inform referring physician offices, patients and families about hospital policies and procedures regarding method of payment and payment sources for services rendered.
Obtain and document funding information from patients, provide information on available funding resources, and obtain funding for patients in the statuses of scheduling, pre‑registration, registration, or post‑registration as assigned.
Use payer resources and website to explore and assess eligibility; initiate third‑party referrals, administer financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care.
Qualifications
High School Graduate required.
Pay Range
$16.06 - $22.69 /hour
#J-18808-Ljbffr