Overnight Front Office Manager - Millennium Hilton New York One UN Plaza
Millennium Hilton New York One UN Plaza, New York, NY, United States
The Millennium Hilton New York One UN Plaza is looking for an Overnight Front Office Manager to join our leadership team! Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.
The ideal candidate will have at least 3-5 years of experience in a front office management role at a similar size property, experience managing unionized team members, OnQ experience, and overnight availability.
Shift Pattern: Overnight Shift.
Salary Range: $75,000 - $78,000 annually.
Responsibilities
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, providing supervision, scheduling, conducting counselling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in the industry and community.
Teamwork – team player in everything.
Ownership – taking responsibility for actions and decisions.
Now – operating with a sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education – access to a variety of educational credentials through Guild Education, including college degrees and professional certifications
401K plan and company match to help save for retirement
Hilton Shares – employee stock purchase program (ESPP) with 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule: Full-time.
Brand: Hilton Hotels & Resorts.
Job: Guest Services, Operations, and Front Office.
#J-18808-Ljbffr
The ideal candidate will have at least 3-5 years of experience in a front office management role at a similar size property, experience managing unionized team members, OnQ experience, and overnight availability.
Shift Pattern: Overnight Shift.
Salary Range: $75,000 - $78,000 annually.
Responsibilities
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, providing supervision, scheduling, conducting counselling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in the industry and community.
Teamwork – team player in everything.
Ownership – taking responsibility for actions and decisions.
Now – operating with a sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education – access to a variety of educational credentials through Guild Education, including college degrees and professional certifications
401K plan and company match to help save for retirement
Hilton Shares – employee stock purchase program (ESPP) with 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule: Full-time.
Brand: Hilton Hotels & Resorts.
Job: Guest Services, Operations, and Front Office.
#J-18808-Ljbffr