Integrated Customer Service Supervisor
CLEAResult, Topeka, KS, United States
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, You Will Enjoy
Medical, Dental, and Vision Insurance; we also offer a company‑paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on‑demand training courses to advance further in your career
Job Description
The Supervisor, Integrated Customer Services is a high‑impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast‑moving, metrics‑driven environment.
This position requires a hands‑on, business‑first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success.
Key Responsibilities
Lead, coach, and develop a team of 20+ employees across multiple client programs
Own team performance, including productivity, quality, attendance, and engagement
Ensure service levels, KPIs, and client deliverables are consistently met
Act as escalation point for team and customer issues, resolving quickly and effectively
Partner with Workforce Management to maintain proper staffing and performance alignment
Monitor daily metrics and take real‑time action to address gaps or risks
Drive coaching, feedback, and performance improvement across the team
Support process improvements to increase efficiency, quality, and customer satisfaction
Ensure accurate reporting, documentation, and operational execution
Leadership Expectations
Operate with a business‑first mindset, balancing people leadership with performance outcomes
Be highly responsive, proactive, and solution‑oriented in a fast‑moving environment
Take full ownership of team and operational results
Lead with a hands‑on approach—actively engaged in daily performance and support
Drive accountability, urgency, and continuous improvement
Partner with Manager and HR on performance management and hiring decisions
Ensure adoption of process changes and program updates across the team
What Success Looks Like
Consistent achievement of KPIs across all programs
Strong team performance, engagement, and retention
Proactive problem‑solving with minimal escalation
High accuracy, quality, and operational efficiency
A culture of accountability, ownership, and results‑driven execution
Qualifications
Prior leadership experience required (Supervisor or Team Lead level)
Experience managing 15+ employees preferred
Experience supporting multiple programs or clients strongly preferred
4+ years in customer service, contact center, or operations environments
Strong multitasking, organization, and decision‑making skills
Proven ability to lead in a metrics‑driven environment
High reliability, punctuality, and accountability
Strong communication and interpersonal skills
Proficiency in Microsoft Office and data systems
Bilingual (English/Spanish) a plus
DOT Requirements
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Compensation Range
$52,000.00 - $74,400.00
Currency
USD
Type
Salary
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
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Additionally, You Will Enjoy
Medical, Dental, and Vision Insurance; we also offer a company‑paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on‑demand training courses to advance further in your career
Job Description
The Supervisor, Integrated Customer Services is a high‑impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast‑moving, metrics‑driven environment.
This position requires a hands‑on, business‑first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success.
Key Responsibilities
Lead, coach, and develop a team of 20+ employees across multiple client programs
Own team performance, including productivity, quality, attendance, and engagement
Ensure service levels, KPIs, and client deliverables are consistently met
Act as escalation point for team and customer issues, resolving quickly and effectively
Partner with Workforce Management to maintain proper staffing and performance alignment
Monitor daily metrics and take real‑time action to address gaps or risks
Drive coaching, feedback, and performance improvement across the team
Support process improvements to increase efficiency, quality, and customer satisfaction
Ensure accurate reporting, documentation, and operational execution
Leadership Expectations
Operate with a business‑first mindset, balancing people leadership with performance outcomes
Be highly responsive, proactive, and solution‑oriented in a fast‑moving environment
Take full ownership of team and operational results
Lead with a hands‑on approach—actively engaged in daily performance and support
Drive accountability, urgency, and continuous improvement
Partner with Manager and HR on performance management and hiring decisions
Ensure adoption of process changes and program updates across the team
What Success Looks Like
Consistent achievement of KPIs across all programs
Strong team performance, engagement, and retention
Proactive problem‑solving with minimal escalation
High accuracy, quality, and operational efficiency
A culture of accountability, ownership, and results‑driven execution
Qualifications
Prior leadership experience required (Supervisor or Team Lead level)
Experience managing 15+ employees preferred
Experience supporting multiple programs or clients strongly preferred
4+ years in customer service, contact center, or operations environments
Strong multitasking, organization, and decision‑making skills
Proven ability to lead in a metrics‑driven environment
High reliability, punctuality, and accountability
Strong communication and interpersonal skills
Proficiency in Microsoft Office and data systems
Bilingual (English/Spanish) a plus
DOT Requirements
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Compensation Range
$52,000.00 - $74,400.00
Currency
USD
Type
Salary
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
#J-18808-Ljbffr