Complaints Handler
Edge Staffing, Boston, MA, United States
Location:
Boston, Metrowest, (Hybrid – at least 3 days onsite)
Contract Duration:
3–6+ months
Overview
Our client is seeking a Customer Complaints Specialist to support complaint intake, documentation, and quality system processes. The ideal candidate has experience in complaints, customer service, or data entry within a regulated environment. Experience with ISO quality standard 13485 is preferred. This role requires hands‑on interaction with physical products, so regular onsite presence is essential.
Key Responsibilities
Monitor, document, and track customer complaints from portals, email, phone, and other channels.
Accurately log complaints into the Quality Management System and route them to the appropriate teams.
Follow up on open complaints to ensure timely and complete resolution.
Maintain compliance with internal procedures and applicable regulatory standards.
Identify and elevate potential reportable events as necessary.
Prepare reports on complaint trends and provide updates to management.
Support internal and external audits by organizing and presenting complaint documentation.
Requirements
High school diploma required; a degree in a related field is preferred.
1–3 years of experience in quality, compliance, or customer service within a regulated industry.
Familiarity with QMS platforms and complaint‑handling processes.
Knowledge of ISO regulatory and quality standards is a plus.
Strong organizational skills and meticulous attention to detail.
Ability to manage multiple tasks in a fast‑paced environment.
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Boston, Metrowest, (Hybrid – at least 3 days onsite)
Contract Duration:
3–6+ months
Overview
Our client is seeking a Customer Complaints Specialist to support complaint intake, documentation, and quality system processes. The ideal candidate has experience in complaints, customer service, or data entry within a regulated environment. Experience with ISO quality standard 13485 is preferred. This role requires hands‑on interaction with physical products, so regular onsite presence is essential.
Key Responsibilities
Monitor, document, and track customer complaints from portals, email, phone, and other channels.
Accurately log complaints into the Quality Management System and route them to the appropriate teams.
Follow up on open complaints to ensure timely and complete resolution.
Maintain compliance with internal procedures and applicable regulatory standards.
Identify and elevate potential reportable events as necessary.
Prepare reports on complaint trends and provide updates to management.
Support internal and external audits by organizing and presenting complaint documentation.
Requirements
High school diploma required; a degree in a related field is preferred.
1–3 years of experience in quality, compliance, or customer service within a regulated industry.
Familiarity with QMS platforms and complaint‑handling processes.
Knowledge of ISO regulatory and quality standards is a plus.
Strong organizational skills and meticulous attention to detail.
Ability to manage multiple tasks in a fast‑paced environment.
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