Customer Service Processing Specialist (44991)
West Des Moines Chamber of Commerce, West Des Moines, IA, United States
Customer Service Processing Specialist
Posted: 04/16/2026
Do you thrive in a collaborative, dynamic, and fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking a Customer Service Processing Specialist to provide stellar service to its external clients. You’ll serve as the first point of contact for inquiries and issues, ensuring top-tier customer service standards are met.
Work Model
On‑Site
8:00AM - 5:00PM
Monday - Friday
What You Will Do
Place outbound calls to carriers or transfer companies and clearly outline next steps.
Record call outcomes accurately and promptly in the required systems.
Use multiple systems simultaneously, following company procedures.
Reach out to gather outstanding information and obtain missing items as appropriate.
Identify and relay improvement opportunities, issues, and trends to leadership.
Collaborate with process improvement, problem-solving, and cross‑training.
Adjust to evolving workflows and manage time effectively to ensure consistent productivity.
What You Will Need To Be Successful
High school diploma or equivalent (required).
At least 1 year of work experience (preferred).
Strong focus and independence, meeting daily metrics within a dynamic environment.
Outstanding attention to detail with the ability to work across multiple systems.
Excellent written and verbal communication skills, appropriately escalating issues when needed.
Willingness to learn new processes and skills.
Excellent interpersonal skills.
Benefits Overview
401k
Major health insurances
Employee Stock Ownership Plan (ESOP)
$20.00 per Hour
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Posted: 04/16/2026
Do you thrive in a collaborative, dynamic, and fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking a Customer Service Processing Specialist to provide stellar service to its external clients. You’ll serve as the first point of contact for inquiries and issues, ensuring top-tier customer service standards are met.
Work Model
On‑Site
8:00AM - 5:00PM
Monday - Friday
What You Will Do
Place outbound calls to carriers or transfer companies and clearly outline next steps.
Record call outcomes accurately and promptly in the required systems.
Use multiple systems simultaneously, following company procedures.
Reach out to gather outstanding information and obtain missing items as appropriate.
Identify and relay improvement opportunities, issues, and trends to leadership.
Collaborate with process improvement, problem-solving, and cross‑training.
Adjust to evolving workflows and manage time effectively to ensure consistent productivity.
What You Will Need To Be Successful
High school diploma or equivalent (required).
At least 1 year of work experience (preferred).
Strong focus and independence, meeting daily metrics within a dynamic environment.
Outstanding attention to detail with the ability to work across multiple systems.
Excellent written and verbal communication skills, appropriately escalating issues when needed.
Willingness to learn new processes and skills.
Excellent interpersonal skills.
Benefits Overview
401k
Major health insurances
Employee Stock Ownership Plan (ESOP)
$20.00 per Hour
#J-18808-Ljbffr