Warehouse Operations Specialist
SwiftX, Cincinnati, OH, United States
Responsibilities
Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
Generate daily pickup tasks, review, and distribute them to the dispatch team.
Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
Requirements
Fluent in both Chinese and English (written & spoken).
Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
Able to multitask under pressure while maintaining professionalism.
Comfortable with phone and email communication.
Customer service or warehouse/logistics experience is a plus.
No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.
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Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
Generate daily pickup tasks, review, and distribute them to the dispatch team.
Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
Requirements
Fluent in both Chinese and English (written & spoken).
Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
Able to multitask under pressure while maintaining professionalism.
Comfortable with phone and email communication.
Customer service or warehouse/logistics experience is a plus.
No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.
#J-18808-Ljbffr