Front Desk Agent

Front Desk Agent

What You Will Be Doing:
Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
Sorts incoming mail and faxes for guests.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes, confirms, and cancels reservations.
The Ideal Candidate:
Previous experience as a Front Desk Agent is preferred
Experience in a customer service industry is required
Requirements:
Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
Strong organizational and multitasking abilities in a fast-paced environment.
Previous front desk, office management, or healthcare administration experience preferred.
Excellent verbal and written communication skills.
Proficiency in using scheduling and billing software is a plus.
Weekend availability must be open to rotated