Certified Registered Nurse Anesthetist (CRNA)

A recognized media services organization in California is seeking a new Senior Analyst to join their Virtual Network Operations Center (VNOC). In this role, the qualified professional will serve as a critical escalation point and operational leader responsible for driving the detection, response, remediation, and documentation of technical incidents across the organizaiton's global IT Operations environment.

Responsibilities:

• Lead investigations into technical incidents, ensuring timely coordination, communication, and resolution

• Monitor global collaboration infrastructure, proactively identifying performance issues through telemetry and alerts

• Collaborate with Engineering, Microsoft, and external vendors to escalate complex incidents and implement long-term fixes

• Use tools such as Nexthink, Datadog, telemetry dashboards, and ticketing platforms to analyze root cause trends and drive service improvements

• Engage with senior leadership and stakeholders to provide clear, timely incident status updates and post-incident documentation

• Recommend and implement mitigation protocols, service resiliency improvements, and TCP timeout optimization for private endpoint disruptions

• Partner with global teams to refine incident management playbooks and drive adoption of ITIL-based processes

• Document incidents and requests with accuracy and consistency using tracking tools like ServiceNow

Qualifications:

• 5+ years of experience in Technical Operations and Incident Management

• Bachelor's Degree

• Experience in fast-paced, mission-critical environments with 24/7 on-call availability

• Strong knowledge of Cisco TMS, SX codecs, Crestron, Polycom, and video collaboration platforms

• Experience using monitoring tools and diagnostics platforms

• Strong analytical and problem-solving skills

• Excellent communication skills

Desired Qualifications:

• ITIL Certification or experience working in ITIL-aligned environments

• Certified Technology Specialist (CTS) Certification

• Digital Media Certificates

• Security+ Certification

• Certified Scrum Master

• Certified Product Owner

• Familiarity with Redis and Azure infrastructure