Behavioral Health Patient Navigator
Lifespan, Providence, RI, United States
SUMMARY
The Nurse Navigator reports to the Director of Emergency Services and is responsible for coordinating patient care activities for behavioral health patients in the emergency department. Patient navigation refers to the assistance offered to patients to help them access and then chart a course through the healthcare system and overcome any barriers to quality care. The behavioral health nurse navigator is a registered nurse who functions as the guide who will assist patients and their families move through the complexities of the healthcare system. The candidate will function as a point person for patients during their emergency department experience.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Assumes key role in assuring care on a continuum, coordinating diverse resources and patient care activities for individuals receiving patient-centered behavioral health care in the emergency department (ED). Acts as the point person for patients and families/caregivers throughout their ED experience, collaborating with staff and resource providers to navigate the complexities of the healthcare system, ensuring timely and appropriate quality care.
Work collaboratively with the interprofessional team to ensure an evidence-based plan of behavioral health care that is coordinated with any required medical care.
Build relationships with community resources and contacts (i.e., other hospitals, treatment centers and state agencies) and assist patients to gain access/referrals to those services/resources.
Educate patients/caregivers to assist with understanding illness, treatment, and follow-up.
Serve as liaison between the psychiatry liaison team, community health agencies, providers, emergency department leaders, and staff to deliver high quality, individualized care.
Provide appropriate patient and family education and counseling in accordance with departmental guidelines.
Document patient’s progress, compliance, and other essential information in the medical record; ensure timely information is provided to patient’s care team, primary care and/or subspecialty providers.
Coordinate inpatient, outpatient and home services with providers.
Maintain ongoing communication with patient/family as necessary.
Participate in quality improvement processes, risk management activities; attend unit based and hospital meetings to facilitate patient care management.
Provide routine staff education and staff feedback, serving as a resource to enhance behavioral health care.
Participate in completing behavioral health risk assessments, maintain regulatory compliance, in quality improvement projects and de-escalation activities.
Perform other related duties of professional nurse.
MINIMUM QUALIFICATIONS
Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.
BASIC KNOWLEDGE
Graduate of a Baccalaureate School of Nursing preferred.
Current license to practice as a Registered Nurse in the State of Rhode Island.
BLS certification through AHA.
Understanding of the provisions of the Nurse Practice Act of the State of Rhode Island.
Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human developmental stages, and cultural patterns in each step of the care process.
EXPERIENCE
Behavioral health care experience required.
Compassionate professional and analytical skills in evaluating patients in order to plan, provide patient care, monitor the care management process, and treatment plan for each patient.
Ability to communicate effectively with diverse audiences including professional staff, patients, community, and other service agencies.
Interpersonal skills to allay anxiety, elicit cooperation, and provide for education of patients/families, and to effectively function as a member of the healthcare team to coordinate and discuss patient care activities.
Advanced skill in assessment of physical and psychosocial health‑illness status of individuals, history taking, and physical assessment.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Acute patient care environment with exposure to infectious diseases. Hazards are minimized by adherence to established safety precautions.
INDEPENDENT ACTION
Performs independently within the department’s policies and practices. Refers specific complex problems to the Director when clarification of departmental policies and procedures is required.
SUPERVISORY RESPONSIBILITY
None.
PAY RANGE
Pay Range: $77,230.40 - $154,460.80
EEO STATEMENT
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
LOCATION
The Miriam Hospital - 164 Summit Ave, Providence, Rhode Island 02906
WORK TYPE
Evening shift, 11am-11:30pm, weekend hours and some holidays required.
WORK SHIFT
Evening
DAILY HOURS
12 hours
DRIVING REQUIRED
No
#J-18808-Ljbffr
The Nurse Navigator reports to the Director of Emergency Services and is responsible for coordinating patient care activities for behavioral health patients in the emergency department. Patient navigation refers to the assistance offered to patients to help them access and then chart a course through the healthcare system and overcome any barriers to quality care. The behavioral health nurse navigator is a registered nurse who functions as the guide who will assist patients and their families move through the complexities of the healthcare system. The candidate will function as a point person for patients during their emergency department experience.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Assumes key role in assuring care on a continuum, coordinating diverse resources and patient care activities for individuals receiving patient-centered behavioral health care in the emergency department (ED). Acts as the point person for patients and families/caregivers throughout their ED experience, collaborating with staff and resource providers to navigate the complexities of the healthcare system, ensuring timely and appropriate quality care.
Work collaboratively with the interprofessional team to ensure an evidence-based plan of behavioral health care that is coordinated with any required medical care.
Build relationships with community resources and contacts (i.e., other hospitals, treatment centers and state agencies) and assist patients to gain access/referrals to those services/resources.
Educate patients/caregivers to assist with understanding illness, treatment, and follow-up.
Serve as liaison between the psychiatry liaison team, community health agencies, providers, emergency department leaders, and staff to deliver high quality, individualized care.
Provide appropriate patient and family education and counseling in accordance with departmental guidelines.
Document patient’s progress, compliance, and other essential information in the medical record; ensure timely information is provided to patient’s care team, primary care and/or subspecialty providers.
Coordinate inpatient, outpatient and home services with providers.
Maintain ongoing communication with patient/family as necessary.
Participate in quality improvement processes, risk management activities; attend unit based and hospital meetings to facilitate patient care management.
Provide routine staff education and staff feedback, serving as a resource to enhance behavioral health care.
Participate in completing behavioral health risk assessments, maintain regulatory compliance, in quality improvement projects and de-escalation activities.
Perform other related duties of professional nurse.
MINIMUM QUALIFICATIONS
Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.
BASIC KNOWLEDGE
Graduate of a Baccalaureate School of Nursing preferred.
Current license to practice as a Registered Nurse in the State of Rhode Island.
BLS certification through AHA.
Understanding of the provisions of the Nurse Practice Act of the State of Rhode Island.
Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human developmental stages, and cultural patterns in each step of the care process.
EXPERIENCE
Behavioral health care experience required.
Compassionate professional and analytical skills in evaluating patients in order to plan, provide patient care, monitor the care management process, and treatment plan for each patient.
Ability to communicate effectively with diverse audiences including professional staff, patients, community, and other service agencies.
Interpersonal skills to allay anxiety, elicit cooperation, and provide for education of patients/families, and to effectively function as a member of the healthcare team to coordinate and discuss patient care activities.
Advanced skill in assessment of physical and psychosocial health‑illness status of individuals, history taking, and physical assessment.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Acute patient care environment with exposure to infectious diseases. Hazards are minimized by adherence to established safety precautions.
INDEPENDENT ACTION
Performs independently within the department’s policies and practices. Refers specific complex problems to the Director when clarification of departmental policies and procedures is required.
SUPERVISORY RESPONSIBILITY
None.
PAY RANGE
Pay Range: $77,230.40 - $154,460.80
EEO STATEMENT
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
LOCATION
The Miriam Hospital - 164 Summit Ave, Providence, Rhode Island 02906
WORK TYPE
Evening shift, 11am-11:30pm, weekend hours and some holidays required.
WORK SHIFT
Evening
DAILY HOURS
12 hours
DRIVING REQUIRED
No
#J-18808-Ljbffr